Caitlin Kibble Email & Phone Number

Managed a team of 8 FTEs responsible for implementations, client support, and development efforts across 5 applications for MEDITECH’s largest customer; HCA Healthcare-Designed, implemented, and continually managed a division wide initiative reducing onboarding inefficiencies 90% by leveraging a cross functional training strategy-Maintained a culture of.

Implemented Ambulatory, Patient Access, and Surgical Services applications from kickoff to completion via workflow assessments, trainings, and optimizations-Prevented project delays and system rollout issues, and increased customer satisfaction, by proactively identifying and escalating issues and keeping customers informed of resolutions-Met monthly with.

Canton, MA

Implementation and Client Service Specialist for MEDITECH's largest customer; HCA Healthcare. Responsible for supporting sites during implementation, service, and updates, as well as contributing to development. -Assessed and prioritized incoming issues based on urgency, software impact, downstream implications, and customer requests-Provided.

Hartford, Connecticut Area

• Coordinated with nurses to determine which patients should be seen
• Scheduled patient walks based on time and location as well as assistance levels
• Assisted and encouraged patients to mobilize and walk with varying levels of assistance
• Monitored patient progress
• Managed documentation of patient activity

Dedham, MA

• Revamped staff scheduling process in a way that maximized employee availability with individual requests
• Assisted management in the continued implementation of staff schedules
• Computed member payments using the Point Of Sale (POS) software

Bachelor Of Science (B.S.)

Education record