Caitlin Kibble Email & Phone Number

Managed a team of 8 FTEs responsible for implementations, client support, and development efforts across 5 applications for MEDITECH’s largest customer; HCA Healthcare-Designed, implemented, and continually managed a division wide initiative reducing onboarding inefficiencies 90% by leveraging a cross functional training strategy-Maintained a culture of high customer satisfaction by developing long term relationships, ensuring quick turn around of issues, achieving highly successful and visible implementations, and providing detailed optimization recommendations

Implemented Ambulatory, Patient Access, and Surgical Services applications from kickoff to completion via workflow assessments, trainings, and optimizations-Prevented project delays and system rollout issues, and increased customer satisfaction, by proactively identifying and escalating issues and keeping customers informed of resolutions-Met monthly with stakeholders to prioritize software enhancements based on evolving customer, system, and company needs-Created and managed a process for increasing productivity and balancing workload during high and low volume swings which allowed individuals to cross collaborate and assist others with time consuming administrative or process/documentation related work

Canton, Ma

Implementation and Client Service Specialist for MEDITECH's largest customer; HCA Healthcare. Responsible for supporting sites during implementation, service, and updates, as well as contributing to development. -Assessed and prioritized incoming issues based on urgency, software impact, downstream implications, and customer requests-Provided demonstrations for software enhancements, tested software updates and bug fixes, and attended monthly development meetings to stay up to date with new functionality

Hartford, Connecticut Area

• Coordinated with nurses to determine which patients should be seen• Scheduled patient walks based on time and location as well as assistance levels• Assisted and encouraged patients to mobilize and walk with varying levels of assistance • Monitored patient progress• Managed documentation of patient activity

Dedham, Ma

• Revamped staff scheduling process in a way that maximized employee availability with individual requests• Assisted management in the continued implementation of staff schedules • Computed member payments using the Point Of Sale (POS) software

Bachelor Of Science (B.S.)

Education record