Visual Merchandising TeamAsian People Network (APN)

specializing in Visual Merchandising and Product Operations

Responsible for driving results by maintaining an efficient and orderly “backstage” as well as creating a welcoming environment on the sales floor through collaboration and strong client focus• Assisted Story Readiness Team open new store locations in Cary and Brier Creek • Completed daily processing and hazardous waste disposal of all damages, testers, and known theft product• Processed all shipping and receiving activities (e.g., receiving inventory and all brand marketing collateral, ordering supplies, shipping off-assortment and hazardous waste)• Executed all merchandising updates/product launches and ensured proper execution by sales and operations associates• Collaborated with Loss Prevention team to minimize shrink, maintain inventory accuracy, and report any known theft (conducted daily audits and weekly cycle counting of 300+ units)• Communicated all technical, operational, and maintenance/janitorial issues as needed, including working with third parties to oversee resolutions• Opened and closed the store daily• Created and nurtured strong working relationships with brand representatives and clients• Motivated and coached sales floor to exceed company KPIs and report feedback to District Management on a nightly and weekly basis• Maintained, organized, and cleaned back of house and stock areas

• Assisted General Manager with all restaurant operations including opening/closing the restaurant, front and back of house supervision, marketing, and overall management• Played a vital role in the implementation of a new point-of-sale software system (e.g. Heartland)• Assigned sections and delegated daily and weekly side work duties for FOH staff in Excel• Assessed preparedness and cleanliness at the beginning and end of shift; monitored food safety practices and sanitation during service• Prepared critical shift notes for the General Manager to discuss during nightly lineups• Drafted, edited, and printed menus for a la carte, private events, and Chef’s Table daily• Maintained accurate food and beverage inventory levels during service; frequently managed weekly bar inventory and received shipments• Provided conflict resolution and mediation between guests and staff; relayed both positive and negative feedback regarding employee performance to General Manager and Chef• Organized and led monthly staff trainings; assisted with weekly wine trainings for front servers; provided onboarding training for new hires• Ensured commitment to guest satisfaction and long-term guest retention (i.e. running recooks/touching tables, following up poor online reviews, refunding payments)• Managed guest preferences and requests through Eveve in coordination with daytime receptionist and host staff• Directly supervised and coached staff on the floor as needed, including performing wine service in lieu of a sommelier

Responsible for assisting digital archives with accurate research, data entry and analysis, social media presence, and peer review regarding General Douglas MacArthur, WWI, WWII and the Korean War. Collaborating with, and fact checking two graduate students in providing the digital archives with historically-accurate data entries.

Responsible for organizing and administering large private events (weddings, rehearsals, wine tastings, etc.), featuring, upselling, and pairing wine with an extensive menu, driving wine sales, and the training of servers/server assistants for a AAA Four Diamond-award winning fine dining restaurant• Assigned to lead approximately 75% of all private, contracted events from 2018-2019• Increased total net sales of private, contracted events from $75,000 in 2018 to $142,350 in 2019• Doubled wine sales from $30,000 to $60,000 (12% to 15% of total sales) from 2018 to 2019• Efficiently supervised and delegated tasks to 2-4 server assistants nightly• Acted as primary liaison between private event hosts and the executive chef to ensure guests’ adherence to contracts and secure return business

Responsible for delivering professional and prompt service, translating menus, driving wine sales, performing opening and closing side work duties. Efficiently supervised and delegated tasks to 1-3 server assistants nightly.

Responsible for processing incoming and outgoing calls, delivering prompt and accurate service, translating menus, driving net sales, maintaining a clean environment.

Responsible for greeting and directing guests, processing incoming and outgoing calls, scheduling reservations and events via OpenTable, delivering prompt and accurate service, hosting large private events, performing opening and closing side work duties.

Responsible for greeting and directing guests, processing incoming and outgoing calls, scheduling reservations via OpenTable, providing tours of private rooms, calling taxis, maintaining a clean environment.