Caitlin Pollard Email & Phone Number

Washington Dc-Baltimore Area

As the strategic support for new and inactive members, the Member Experience Manager has two key focuses: onboarding and engagement. The onboarding strategy focuses on moving new members from ‘sign up to show up’, presenting value in the Team RWB experience, and creating a simplified path to their first consequential engagement. The re-engagement strategy focuses on re-engaging previously active members to get them back into the Team RWB ‘funnel’. The MEM is responsible for documenting, evaluating, and optimizing the new member experience, from developing framework and support strategies, plans, and tactics to understanding and analyzing where, how, and why members join, engage, and/or become dormant with RWB. Additionally, the MEM oversees the 'red shirt process' to ensure all new veteran members receive their 'new uniform' - the iconic Team RWB red shirt - including managing inventory and order flow.As part of our acquisition strategy, the MEM collaborates with the Development team to establish corporate Veteran Resource Group (VRG) partnerships as well as other potential member pipelines. The MEM also works closely with the Marketing team to develop acquisition strategies and ensure new members understand Team RWB's mission and offerings for a seamless transition from "sign up to show up".

Washington Dc-Baltimore Area

Define new member growth strategy, activation channels, required budget, audiences, and implementation roadmap, with a specific focus on VRG activations, TAP integrations, partnership activations, and influencer activations. Manage the entire new member growth life-cycle including prospecting, pitching, offering, negotiating and MOU execution, as needed.

Washington Dc-Baltimore Area

Oversees a team responsible for imagining, developing, planning, organizing, and executing all Team RWB events within the Operations Team and ensuring each event delivers a quality experience for our members and meets our strict standards for responsible use of donor and sponsor funds in pursuit of the enrichment of veterans’ lives. Responsibilities include people management, managing individual budgets for each event, coordinating directly with Corporate Relations staff and external partners, and utilizing a social media presence and public speaking opportunities to inspire and motivate our volunteers.Serves as the Old Glory Relay Coordinator, overseeing all logistical aspects of the multi-state relay. The Old Glory Relay is a national movement showcasing the strength, grit, and commitment of American veterans in support of their well-being. Over 44-62 days (depending on the year), thousands of supporters united to walk, ruck, run, push, and cycle a single American flag thousands of miles in support of Team RWB.Included in addition to the above responsibilities, leads and mentors a group of State Coordinators - our highest level of volunteer leader - in the mid-Atlantic area (DE, MD, DC, VA, MO, NJ, KY) who in turn support our Volunteer Leaders, both within chapters and as individual leaders in their communities.

Washington Dc-Baltimore Area

Leads the chapter and community program for over 38,000 members in 8 states and the District of Columbia to support community connection and team building for veteran members; guides a team of 7 volunteer coordinators to achieve ground-level success of Team RWB’s in-person and virtual engagement opportunities; uses Salesforce to assess the effectiveness of chapter/state ability to execute key program deliverables, and provide strategic support for continued growth.Demonstrates to key stakeholders, community leaders, and members the value of social connection to increase membership and adoption of Salesforce to improve tracking and effectiveness.Conducts strategic level planning for programmatic and policy initiatives, including national event coordination and technology-driven member engagement.Focuses on relationship management and leadership development to inspire volunteer leaders, members, and partners to increase engagement and organizational impact across the Organization.Serves as Operational Data and Finance Analysis liaison, focusing on reviewing data from Salesforce and other sources and identifying insights of value to other members of the Operations team, specifically in member data, particularly around in-person engagement and member acquisition.For 2021: Serves as Old Glory Relay Project Coordinator, planning and executing the 2,500-mile relay which travels from NYC to Atlanta between September 11th and November 11th.

Greater Philadelphia Area

The Regional Program Manager (PM) is responsible for the effective execution of our two programs, Chapter & Community Program (CCP) and Eagle Leadership Development Program (ELDP) within their specific region. Regional Program Managers report to their Regional Director and serve on a regional staff that is comprised of both full-time staff and volunteers. Program Managers are the primary conduit between our national, full-time staff and the thousands of volunteers Eagle Leaders who deliver our CCP program in hundreds of communities across the country. Excellence requires tracking and influencing programmatic outcomes while maintaining a relationship-first approach that includes resourcing, advising, encouraging, and mentoring Eagle Leaders.Primary Duties & Responsibilities• Build and maintain genuine relationships with Eagle Leaders; share your story• Train and mentor Eagle Leaders on Team RWB Programs (CCP & ELDP)• Provide timely, consistent, and effective communication of guidance to Eagle Leaders• Assist Eagle Leaders in developing market-specific approaches to successful program outputs• Deliver “Eagle Way” curriculum to Eagle Leaders during Eagle Leader Experiences• Coordinate activities involving multiple Chapters• Execute national and regional events employing appropriate guidance and seeking to maximize outputs• Conduct outreach to increase veteran involvement in the Region• Support fostering and maintenance of relationships with regional partner organizations• Exhibit gratitude to Eagle Leaders, members, and partners• Utilize and ensure utilization of Salesforce and other technologies to ensure programmatic effectiveness• Oversee efficient administration of Chapter budgets; Support Regional Director in management of regional budget• Ensure accurate and timely collection of key metrics & data (interactions, surveys, testimonials)• Support Business Development and Marketing efforts within the Region

32 Erie Street, Oswego, Ny 13126

Part-time yoga instructor at Amnesty CrossFit, with a specialty in Baptiste Power Yoga.

In addition to the below Education Abroad Specialist duties:Marketing and Advertising:Oversee online and print marketing and recruitment strategies for study abroad programs as well as social media management. Also oversees Oswego's marketing content on the SUNY-wide Academic Program Enterprise System (APES).Terra Dotta/Studio Abroad System and Website:Manage the departmental study abroad management software system, Terra Dotta. Maintain student database on back-end as well as all front-end communication/marketing, both in Terra Dotta and using the Drupal campus content management system. Duties include creation of new programs; updating materials, dates, content, etc.; knowledge of HTML code for aesthetics; opening and closing of application cycles; etc.

Oswego, Ny

In addition to the below Education Abroad Specialist duties:Coordinator for Assessment and Learning Outcomes:Oversees office assessment projects including primary program evaluation surveys, assessment of student learning outcomes, and data analysis.Project Manager for Terra Dotta/Studio Abroad System and Website:Manage the departmental study abroad management software system, Terra Dotta. Maintain student database on back-end as well as all front-end communication/marketing, both in Terra Dotta and using the Drupal campus content management system. Duties include creation of new programs; updating materials, dates, content, etc.; knowledge of HTML code for aesthetics; opening and closing of application cycles; etc. Also overseas Oswego's marketing content on the SUNY-wide Academic Program Enterprise System (APES).

Oswego, Ny

Education Abroad Specialist:Advise students who are interested in studying abroad in New Zealand, Australia, the U.K., Ireland, Germany, Hungary, the Czech Republic, Honduras, and Singapore from initial interest through completion of program. Maintain and process applications as well as prepare budgets and web content for all programs in previously mentioned locations. Also develop and advise for faculty-led programs in various locations. Recruit for all programs on campus, at other SUNY institutions, and at private universities. Supervisor for Writing in the World English interns (2 per semester) as well as Study Abroad Mentors (student workers).

Advising Assistance Center

Advised students on academic issues related to scheduling, degree progression, and grades. Also did some work with financial aid issues.

Brockport, Ny

General student advising, recruitment (classroom presentations, etc.), office work, and promotions work for education abroad.

Brockport, Ny

Caterer serving at university events as well as private gathering (including weddings, birthday celebrations, etc.)

Honesdale, Pa

I learned a little bit about everything that goes on at an international magazine, though I did most of my work with Hidden Pictures (in print and online application), testing recipes and magic tricks, and writing book reviews for the website.

Master Of Arts (Ma), College Student Development And Administration

Activities and Societies: Chi Sigma Alpha honors society (Secretary), Phi Kappa Phi honors society, Student Representative on Study Abroad.

Bs, Communication And Media Studies

Activities and Societies: the Stylus (campus newspaper), the Point (campus radio station), Society of Professional Journalist, Alpha Chi.

Ba, Communication