Caitlin Schultz Email & Phone Number

Minneapolis, Minnesota, United States

Bloomington, Minnesota, United States

Responsible for submitting specific stop loss filings for all groups, which included verifying and compiling/pulling all specific medical and pharmacy claims, case management notes and invoices, group funding, individual member deductibles, enrollment information, and work status, as well as any accident letters, subrogation information, and third party reviews as necessary. Tracked and maintained group funding (including aggregating specific deductibles) for all members in stop loss; in addition, tracked all specific and aggregate stop loss filings and reimbursements in both internal spreadsheets and within Salesforce. Assisted with entering group stop loss contracts into both the claims and finance systems. Frequently communicated with groups, MGUs/carriers, PBMs, and internal teams such as case management, account management, claims, finance, and underwriting, to obtain additional/clarifying information and reach the most positive outcomes for all clients. Daily use of Microsoft Outlook, Teams, and Excel; VBA claims management software; FMS financial software; Salesforce; 8x8 Work; etc. Frequent use of Adobe Acrobat including Adobe Sign; some use of Zoom. Also utilized multiple online portals and reporting features for PBM and case management partners. Member of both the internal Culture Club and Pay-It-Forward committees; recipient of the February 2023 Hot Sauce Award.

Greater Minneapolis-St. Paul Area

Contract employee working for SpartanNash through iMPact Business Group.Responsible for entering both inbound and outbound cost changes into company databases; required to calculate and update or maintain margins and sell costs based on various factors including retail department, private label vs. national brands, upstream/downstream facilities, etc. Also responsible for tracking and reporting every price change submitted and filing appropriately within department work queue, and following up with category managers/assistants and/or vendors regarding issues, discrepancies, and/or missing information on the forms submitted. Communicate frequently with manager and other members of the department regarding work queue and processing time, as well as urgent requests and issues. Heavy use of Microsoft Outlook, Excel, and Teams, TN3270/IBM software (Biceps), and Outbound Pricing; some use of Microsoft Word. Also worked daily out of share drives and had to be comfortable with navigating multiple filing systems and folders.

Phoenix, Arizona

Responsible for working with category management team to accurately setup and maintain new items and vendors in the company system, as well as assisting DI maintenance team with item price and cost changes. Also responsible for answering and/or rerouting support tickets for stores as related to item, cost and pricing issues. Daily use of Microsoft Outlook, Excel, Access, Teams, SharePoint, and occasionally Word; Retalix HQ; IX-One.On-site from November 2019 through March 2020; remote from April 2020 through August 2021 due to COVID pandemic.

Greater Minneapolis-St. Paul Area

Responsibilities as lead included training new hires and department associates; running and maintaining daily and weekly reports/spreadsheets; managing and tracking department metrics and quotas; creating and maintaining work instructions; assisting with system conversions and process changes; monitoring work flow and distributing work queue; answering associate questions; weighing in on department policies and procedures; participating in interviews and reviews; and assisting department supervisor and manager as otherwise needed. Required to effectively communicate and work with multiple departments to manage work queue and system flow, as well as resolve and reroute issues as necessary.Initially on-site, but switched to remote from October 2017 through October 2019 after personally relocating to Arizona.

Greater Minneapolis-St. Paul Area

Highly detailed data entry based job in which one is responsible for correctly and efficiently setting up and maintaining new items and vendors into company databases and systems. Required to effectively communicate and work with various category managers, buyers, etc. to not only set up new items but troubleshoot and correct issues in the system as necessary. Processes and procedures evolve often which requires the skill to quickly adapt to new changes and programs. Programs used include Microsoft Word, Excel, Teams and Outlook, G.O.L.D., other data management/ERP software, Lotus Notes, Skype for Business, Resolve 360, and TN3270/IBM-based (Biceps) purchasing/database systems.

Greater Minneapolis-St. Paul Area

Responsible for the accurate and timely entry of all JL/Samson/Thomas purchase orders. Worked extensively with sales reps and customer service - as well as directly with customers - via e-mail, phone and personal contact to code and enter a high volume of purchase orders each day. Knowledge of freight carriers and rates as well as product pricing programs required. Extensive knowledge of product lines and ability to communicate and explain said product lines to customers a necessity. Also processed credit card payments on a daily basis. Extensive daily use of Microsoft Office Package (Excel, Outlook, Word), Microsoft SharePoint, Microsoft Dynamics ERP (NAV), Virtual Merchant and various ad-hoc programs.

Greater Minneapolis-St. Paul Area

Extremely high-volume customer service job working for the busiest café Starbucks in the state of Minnesota. Responsibilities included running the register, brewing coffee and coffee "barring", selling products and merchandise, general cleaning/upkeep of store, money handling, daily face-to-face customer service, checking in/stocking the weekly order, managing inventory and having good knowledge of all products and services in the store.

Greater Minneapolis-St. Paul Area

Mainly responsible for the entry of class picture reorders, as well as individual reorders when necessary. Extensive product knowledge required with ability to adapt to new systems and challenges each season. Programs used include the Microsoft Office Package (Word, Excel, Outlook), Adobe Photoshop, and over a dozen company-specific programs. Also worked and did various jobs in other areas/facilities; cross-trained in 13 departments which included various jobs in Composites, Wall Composites, IDs, Namebase, BOC, and Retouch, and spent several months working at our warehouse facility picking and prepping orders for territories and church directories. Wrote the work instruction manual for Class Picture Reorders.

Associate Of Arts - Aa, General Studies

Activities and Societies: Graduated with Honors

High School Diploma