Caitlin Serna Email & Phone Number

United States

Boston, Ma, Us

Boston, Massachusetts, United States

• Provide admissions and financial aid assistance to low-income, first generation, and underrepresented high school students• Organize group events (i.e., College Fair, Essay Workshops) to support students and families in deciding post-graduate plans• Record and analyze data on the various stages of the college and job application process to document student outcomes

• Answered phone calls and emails from students, alumni, parents, and faculty regarding questions on course registration, academic advising, and available resources• Served as the liaison between students and office staff by giving information, relaying relevant issues, and scheduling appointments

• Completed literature reviews, interview transcriptions, and data analysis for two studies, Digital Messaging to Improve College Enrollment and Success (DIMES) and NASA’s Institute on Climate and Planets (ICP)• Collaborated in weekly team meetings on decision-making about study design, instrument development, and project management

• Mentored incoming students during online orientation about course registration, academic resources, and student involvement• Facilitated reflection and Q&A sessions for students to think and ask questions about their upcoming transitions to college• Redesigned material for a fully remote environment by creating informational videos, posting weekly blogs, and hosting online community bonding events

Encino, California

• Supervised 20 elementary school-aged children and assisted teachers during curriculum instruction by explaining how to complete the science and art projects of the week’s theme (e.g., Renaissance)• Utilized conflict-resolution skills and classroom management techniques in order to de-escalate disputes between children, re-focus the group’s attention, and maintain a safe and inclusive environment

Chestnut Hill, Massachusetts, United States

- Called alumni and parents of Boston College to acquire donations for financial aid and campus organizations.- Established personal connections and built rapport in order to make strong cases for donating.

Bachelor'S Degree, Applied Psychology

Activities and Societies: Boston College Women's Rugby Club, Philippine Society of Boston College, LTL Dominican Republic Service-Learning.

High School Diploma

Activities and Societies: CORE Humanities Magnet Program, Senior Class Vice President, Varsity Soccer, Varsity Track & Field