Caitlin Sommer Email and Phone Number

• Create, maintain, and understand trends for hearing aid sales and marketing by utilizing spreadsheets and practice data.• Responsible for all clinic marketing strategies with the goal of community awareness and referrals.• Work closely with senior community centers and create free clean and check clinics for those in need. This was achieved by working closely with manufacturer representatives to obtain donated items for said clinics.• Responsible for ensuring all patient orders… Show more • Create, maintain, and understand trends for hearing aid sales and marketing by utilizing spreadsheets and practice data.• Responsible for all clinic marketing strategies with the goal of community awareness and referrals.• Work closely with senior community centers and create free clean and check clinics for those in need. This was achieved by working closely with manufacturer representatives to obtain donated items for said clinics.• Responsible for ensuring all patient orders and audiologists needs were met by monitoring several avenues of resources.• Assist in current website updates and new business website development.• Handle all walkin clinic services. This includes diagnostic work, programming needs, repairs, and troubleshooting device issues.• Ensure Accounts Payable was completed each month for clinic expenses. Review invoices for accuracy and manage payments.• Train new employees for their role as well as educate them on the industry and patient care.• Assist audiologist with patient appointments and counseling.• Conduct in house IT work when needed. • Point of contact with manufacturer representatives for product updates, patient orders, and ISSUE resolution.• Operations management (Accounts Payable, Payroll, Insurance, and Invoices)• Created clinic texting platform and integrated over three thousand patients.• Coordinated and assisted with companywide EMR system transfer between software.• Generate referrals by meeting with physicians and maintaining relationships.• Answer multi-line telephone system directing calls appropriate office staff and assisting callers as needed.• Manage workman’s compensation claims and vocational rehabilitation bids. Show less

• Serving as a point of contact with benefit vendors/administrators• Maintaining computer system by updating and entering data• Compiling reports and spreadsheets and preparing spreadsheets• Processing payroll, which includes ensuring vacation and sick time are tracked in the system• Facilitating resolutions to any payroll errors, performing payroll and benefits audits and recommending any correction action• Maintaining current HR files and databases, updating and… Show more • Serving as a point of contact with benefit vendors/administrators• Maintaining computer system by updating and entering data• Compiling reports and spreadsheets and preparing spreadsheets• Processing payroll, which includes ensuring vacation and sick time are tracked in the system• Facilitating resolutions to any payroll errors, performing payroll and benefits audits and recommending any correction action• Maintaining current HR files and databases, updating and maintaining employee benefits, employment status, and similar records• Maintaining records related to grievances, performance reviews, and disciplinary actions• Performing file audits to ensure that all required employee documentation is collected and maintained• Performing payroll/benefit-related reconciliations• Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.• Pays vendors; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation.• Pays employees by receiving and verifying expense reports and requests for advances; preparing checks.• Maintains accounting ledgers by verifying and posting account transactions.• Disburses petty cash by recording entry; verifying documentation. Show less

• Assist Development Coordinator and Regional Manager in daily operation • Answer multi-line telephone system directing calls appropriate office staff and assisting callers as needed• Greeting visitors as they enter the office • Assisting Accounting Teams and Human Resources with daily operations. • Making certain office supplies are always stocked and accessible to staff.• Handling office filing, photocopying, and scanning.• Receiving and distributing mail… Show more • Assist Development Coordinator and Regional Manager in daily operation • Answer multi-line telephone system directing calls appropriate office staff and assisting callers as needed• Greeting visitors as they enter the office • Assisting Accounting Teams and Human Resources with daily operations. • Making certain office supplies are always stocked and accessible to staff.• Handling office filing, photocopying, and scanning.• Receiving and distributing mail daily.• Responsible for updating interoffice documentation • Maintaining company calendar and contacts • Logging and archiving monthly reports• Cleaning and organizing communal areas of the office Show less

• Receive, document, and direct all calls to appropriate locations as well as greet all patients in the clinic.• Collect and enter needed patient information for both medical treatment and billing of insurance. • Ensure all payments due are collected and applied appropriately to patient accounts.• Verify all daily work is complete, accurate, and prepared each day for review by bookkeeper.• Review daily work as needed for each physician with a detailed report showing all previous… Show more • Receive, document, and direct all calls to appropriate locations as well as greet all patients in the clinic.• Collect and enter needed patient information for both medical treatment and billing of insurance. • Ensure all payments due are collected and applied appropriately to patient accounts.• Verify all daily work is complete, accurate, and prepared each day for review by bookkeeper.• Review daily work as needed for each physician with a detailed report showing all previous day charges, patient counts, and payments made. Show less

➢Plan and develop company marketing and communication materials and ensure the information is being distributed to the proper channels in a timely manner➢Prepare marketing strategies alongside other company executives and staff➢Oversee creation and delivery of press releases, advertisements, and other marketing materials➢Lead all areas of content generation and production across all media platforms (including social media)➢Explain services to vendors, nursing agencies, doctor’s… Show more ➢Plan and develop company marketing and communication materials and ensure the information is being distributed to the proper channels in a timely manner➢Prepare marketing strategies alongside other company executives and staff➢Oversee creation and delivery of press releases, advertisements, and other marketing materials➢Lead all areas of content generation and production across all media platforms (including social media)➢Explain services to vendors, nursing agencies, doctor’s offices and potential clients while promoting and fostering positive relationships➢Serve as “the face of the Company” for any public relations, health fairs, or community outreach events➢Keep detailed records for all potential and established clientsReview/track intakes and continuously follow up with referral sources Show less

➢ Greeting patients in the office or by telephone in a professional manner➢ Make appointments, manage schedules, direct customers to proper locations and, if necessary, take and process payments. Experience using intrix, EMR, and WebPT.➢ Maintaining patient confidentiality of personal and financial information➢ Effectively and efficiently manage the lobby/greeting area of Peak Physical Therapy's business while maintaining professional standards➢ Communicate with back office… Show more ➢ Greeting patients in the office or by telephone in a professional manner➢ Make appointments, manage schedules, direct customers to proper locations and, if necessary, take and process payments. Experience using intrix, EMR, and WebPT.➢ Maintaining patient confidentiality of personal and financial information➢ Effectively and efficiently manage the lobby/greeting area of Peak Physical Therapy's business while maintaining professional standards➢ Communicate with back office staff on any scheduling or patient questions/concerns➢ Send and receive both regular mail and e-mail, answer phones, order supplies, deal with billing, maintenance and security procedures and manage the efforts of other employees➢ Perform clerical duties such as data entry, inventory and other paperwork Show less

➢ Provided great customer service, took orders, and delivered food➢ Worked closely with other wait staff and the kitchen to ensure the restaurant is operated efficiently

➢ Responsible for performing clerical and administrative duties in an office setting. Assisted executive assistants and secretaries by sorting mail, filing, answering phones, greeting clients, scheduling meetings, and restocking supplies.

➢ Delegated work assignments, hire and trained new associates, created work schedules, monitored and evaluated employee performances, and motivated staff members➢ Monitored inventory, ordered supplies, managed deliveries, meeting health and safety regulations, and organized promotions➢ Handled complaints and ensured customers enjoy a quality dining experience