-Focus on bringing more sporting, entertainment events and public shows to Muskegon County.-Develop a marketing campaign targeted towards Sports and Niche events, communicating why Muskegon is a great place to host an event.-Working closely with local sporting and entertainment venues to assist with opportunities to fill venue’s non-operational days surrounding current building tenants.

•Negotiate and confirm client license agreements. •Maintain ongoing relationships with current and past clients. Cultivate new relationships in order to bring increased rental revenue to the properties. Coordinate sales process with Levy Restaurants as well as our in house A/V company. •Focus on short term corporate and association business in the Wisconsin Center.•Build relationships with entertainment agencies and local promoters to book talent for the Milwaukee Theatre and UW Milwaukee Panther Arena.•Review and approve marketing plans set forth for purchased and co-promoted entertainment events. •Work closely with Visit Milwaukee, area hotels, associations and local meeting planners in order to collaborate sales efforts.

• Owners and operators of the Wisconsin Center, U.S. Cellular Arena and The Milwaukee Theatre• Act as operational liaison between event clients and the Wisconsin Center District• Assist client in early planning process thru final billing• Coordinate on-site maintenance, set up, cleaning, trades, and service staffs at events

• Manage the operation while working to ensure great guest service and business results. • Supervise up to 150 employees at a time, partnering with deployment team to ensure employees are in prioritized positions in order to run locations efficiently.• Provide support to all employees by teaching the operation and recognizing performance. • Act as the scheduling liaison between the labor scheduler and the location, ensuring employees are scheduled by union guidelines as well as a 98% workload fit.• Ensure Food Safety and Health standards are continually being followed and the location is a safe work environment. Complete weekly sanitation walks to enhance state sanitation walks. • Manage product variances in nine locations, decreased variance amounts by 40%. • Increased capture rates by partnering with research team to capitalize in-park promotion techniques.

• Supervised employees in food stands throughout EPCOT.• Partnered with communication team to enhance communication in the locations through customized communication boards.• Conducted daily audits to improve till shortages and overages.• Redesigned location crash sheets to decrease location revenue variances.

• Managed the operation while working to ensure great guest service and enhanced business results. • Participated in world class leadership classes taught by Walt Disney World• Increased communication techniques in location by way of better organizational practices and two way radio uses.

• Coordinated Cast Members in two locations.• Ensured breaks were completed in order and in a timely manner.• Delegated positions and cleaning duties.• Responded to customer feedback and requests. • Worked closely with managers on projects such new training procedures and volunteer opportunities for location staff.• Responsible for managing location start up funds and cash revenue.• Awarded quarterly training award, given to exceptional trainers within the Walt Disney World Company.

• Worked as a quick service food and beverage Cast Member.• Delivered great customer service in a high volume setting.