Caitlin Boorman Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Change Management and End User Adoption working with organisations on their digital transformation. As part of the project team, I develop a strategy and execute change activities to help their people adapt to change and become proficient in new ways of working. Specialised in Office 365 deployments and training design and delivery. Change Management experience has spanned across Microsoft 365, Dynamics Business Central, Genesys PureCloud and Knowledge Management solutions.Define the Change | Prepare for the Change | Implement the Change | Sustain the ChangeEach organisation is unique. By assessing an organisation from their history of change, current vs future state, engaging stakeholders and developing a realistic action plan, I work to bring an organisation and their people on a change journey. With experience using various change methodologies, I create a plan to engage stakeholders, empower change champions, and develop a communication and training plan. Defining and tracking measures of success helps embed the change and improves end user adoption. A strategy for sustaining the change helps the organisation realise the investment and provide on-going value.

Auckland, New Zealand

On the Supplier Insights team within Collection Operations, I investigated business developments that supported and improved business processes, procedures, frameworks and systems. The role largely focused on the people side of operational improvement covering change management, operational analysis and executing system and process changes that increased efficiency and adoption. Dec 2019 - March 2020 Team Manager of the Supplier Insights teamFour month secondment managing a team of three Leaders and nine support Analysts. The Supplier Insights team covers a variety of key responsibilities pertaining to collection operations including improving the respondent response rate and respondent experience of New Zealand citizens interacting with Statistics NZ.

Vancouver, Canada Area

Vancouver, Canada

Nectar crafts 100% organic, cold-pressed juices which we offer "on-tap" as an innovative solution to provide healthful juice to the masses.As a new and fast-growing company I am responsible for both increasing revenue and managing clients. At Nectar I source new corporate clients for our weekly juice programs as well as our retail clients (cafes/restaurants) within Vancouver. Honing in on both my business and holistic nutrition background I wear many hats to further the success and awareness of Nectar Juicery.In addition, I oversee the operations in our production facility, COGS and provide nutrition consultations on demand for cleanses.

•Provide Human Resource support and assistance for Alberta Health Services employees encompassing a wide variety of disciplines including payroll, benefits, recruitment, pension, and human resource administration •Provide knowledge across four Collective Agreements and exempt conditions

Victoria Main Branch

•Lead/Balancing Teller responsible for exceptional customer service, bank and governmental compliance, cash and custody, administrative duties and achievement of internal branch projects. •Primary trainer of new employees to the front line. •Cross trained for service supervisory position, Customer Service Officer. Acting Customer Service Officer responsibilities included: team supervision and coaching; problem solving; project management; service standards; complaint resolution; compliance.•Committee Member and Project Manager, “Through Your Customers’ Eyes”: Scotiabank Vancouver Island District committee focused on increasing the level of exceptional customer service; initiated sub-projects within the branch based on the District’s strategy; interpreting results from monthly corporate customer survey reports; focusing on branch level operations directly affecting customer satisfaction•Project Manager, Scotia Vitality: Committee focused on promoting a well balanced lifestyle and increasing the health of branch employees using Scotiabank’s internal health and wellness website; organized monthly meetings, set branch goals and presented health and wellness information

Bachelor Of Commerce (B.Com.), Service Management

Natural Nutrition Program, Holistic Nutrition

Registered Holistic Nutritionist focusing on the importance of natural, whole foods as the best form of preventative medicine..

Bcom, Business Administration

Rewarding four month academic exchange at Universität Mannheim, Germany during my final year of my Bachelor of Commerce Degree.