Mitch Patterson Email & Phone Number

Auckland, Nz

New Zealand

• IT Lead for NZ Technology review / approval processes• Application owner: supporting, managing and maintaining implemented solutions• Understanding the way new software impacts core business processes and data• Helping users adopt and adapt to new software• Working with data and data integration across different software products• Managing upgrades to our software, testing software as it is upgraded or introduced• Developing and delivering training in new and upgraded software• Working in a team with other Solutions Analysts, Project Managers, Developers, Change Managers

Auckland, New Zealand

• Planning and deployment of 1,600 mobile phones for staff across New Zealand.• ServiceNow module deployment into production to reduce costs and minimise risks.• Work with Project Team on delivery and training for new applications and hardware.• Create project documentation and strategy plans.• Account for complete project lifecycle from inception to closure.

Auckland, New Zealand

• Ownership of end user hardware, working with Infrastructure and Global teams to ensure compliance.• Work with Support Analysts on Problem Management, identifying root causes.• Work with the business on new applications and provide solutions for transition.• Documentation and continuous improvement of Knowledge base for NZiT staff as well as customers.

Auckland, New Zealand

• Research and testing of Optical character recognition scripts to aid in the acquisition of information that could be used by SAP (Enterprise Resource Planning) software, as well as the integration to the endpoint hardware.• Assisted in the Technical Rollout with refining communications/guides and leading end-users through user acceptance testing.

• Proven effective communication in technical and simple terms, building negotiation skills and relationships with customers.• Experience with troubleshooting technical support issues related to resolving hardware, software and networking issues.• Needs analysis and acquisition. Installing, integrating, customising, configuring and testing new systems - resolving configuration conflicts and errors.• Market research, business planning and development, brand strategy, tool selection and asset creation for The Computer Corrector business.

Auckland, New Zealand

Ongoing maintenance of seven websites including lead generation, content, and optimisation using SilverStripe Content Management System.• Create and develop content for marketing and communication material for print and digital mediums. Creating over 800 different marketing assets.• Direct marketing communications including drip campaigns, list management, and automation using Salesforce Pardot.

Computer And Information Sciences, Networks & Security

▪ Networks & Information Security (Network Security, Advanced Network Technologies, Information Security Management, Needs Analysis.

Bachelor Of Design (Graphic Design), Minor In Advertising

▪ AlphaByte Award for Information Design – for an exceptional exploratory visualisation project of visual trends in contemporary Graphic.