Caitlin C. Email & Phone Number

At SoFi, my focus as an Operations Remediation Specialist marries my analytical abilites with a creative edge honed from history of theatre management. In prior history, our teams have successfully reduced a major case volume by 45% in just one quarter, demonstrating our commitment to efficiency and customer satisfaction, driven by my ability to identify key friction points and process efficiencies.Grounded in a robust understanding of complaint management, regulatory compliance, and fin-tech industries, I thrive in environments that demand meticulous attention to detail and clear, effective communication. My newest work and day to day consist of issue remediation program development and technical support for customers. With a track record in complaint analysis and process innovation, I am dedicated to enhancing service levels and driving continuous improvements across the Operations landscape.

Listed skills include Video Production, Public Speaking, Time Line Management, Graphic Design, and 21 others.