Caitlin Daniel Email & Phone Number

North Bay, Ontario, Canada

Purpose of Position:To provide exceptional customer service by greeting and serving passengers at airport counters and gates.Key Responsibilities:• Using an airline computerized system:• Make reservations and assessing fares;• Ticketing and complete daily sales reports;• Passenger check-in;• Check, weigh the baggage, calculate any excess baggage charges and process payment.• Make general passenger announcements.• Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.• Provide outstanding customer service answering general inquiries at the airport.• Assist passengers requiring special handling.• Handle and resolve customer complaints.• Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.• Handle missing baggage and damaged baggage claims.• Jet-way operation.• Conduct radio communications with aircraft and record flight information.

North Bay, Ontario, Canada

I am a freelance graphic designer, focusing on small independent business Some of the work I have completed for clients includes: • Shopify/Squarespace/Weebly website management • Branding• Web Design• Logo Design• Interactive PDF creation• Photography, scanning and editing • Book design for collection of artist paintings • Resumé/business card design • Restaurant menu design• Web graphics• Book design for recipes

North Bay, Ontario, Canada

North Bay, Ontario, Canada

Working effectively with the kitchen team, and complying with company procedures, standardized recipes and food safety policiesPreparing workstation with required ingredients and equipment, and keeping station sanitary and organized throughout the shiftEnsuring ingredients are tagged, date-labeled, covered, stored, and rotated effectivelyPrepping of hot food itemsPreparing meats (chicken, beef, pork) in a variety of techniques; brine, dry rub, smokingRethermalizing hot food items for servicePrepping of cold food itemsMaking salads and saucesSlicing cooked meatsPortioning items for serviceReceiving ordersVerifying order items with invoiceCoordinating location of items with driverOrganizing and putting away stock (up to 50lbs)Rotation of stock according to FIFOTrained on opening dutiesAssisting with line cooking dutiesStocking line items for service

North Bay, Ontario, Canada

North Bay, Ontario, Canada

North Bay, On

Social media management, digital marketing, design, photography, print production

2621 Trout Lake Road, North Bay, On

Prepping of hot food itemsPreparing proteins (chicken, beef, pork, salmon) in a variety of techniques; roasting, marinating, smokingPreparing various starches and veggies in a variety of techniquesRethermalizing hot food items for ready-to-go counter (pastas, chicken, ribs, soups, quiche, pizzas, etc.)Prepping of cold food itemsMaking salads, sandwiches, wraps, sauces, sushiPortioning and wrapping items for ready-to-go counterEnsure produce is properly priced and taggedHealth & Safety Committee Member

Port Dover, On

As an occasional worker for the Friday 13th Motorcycle Event in Port Dover, I am responsible for the following tasks: • Sewing patches using industrial sewing machine • Selling clothing (keep area tidy, folding, display) • Handling large volume of customers for long periods of time • Assisting customers in high capacity at busy event weekends • Cash/credit card processing at high volumes This job requires very long hours of sitting or standing in one spot and talking to many customers while they wait for their products.

2621 Trout Lake Road, North Bay, On

As head of Creative Design & Print for FMC, I assisted with the startup of a new company in North Bay, ON, Canada.

North Bay, Ontario, Canada

Pickering, Ontario, Canada

As a Designer and Art Director I was a part of a small, talented team at MarBen. The majority of tasks were in the real estate field (design, business cards, feature sheets, flyers, etc.), but also included working on packaging and branding for companies and individuals. Much of our packaging for Hamilton Beach and Bissell Canada involved meticulous attention to detail and typesetting. In this position I gained many skills in print production, as well as honing my design capabilities.

Ajax, On

As a loyal employee for 9.5 years I was very involved with all aspects of the business. Tasks included customer service, processing payments (cash, debit, credit, cheque), arranging deliveries, setting up for events, basic bookkeeping (Quickbooks), website/social media maintenance, designing all print advertising media, and preparing quotes and orders. Custom Framing tasks include mat cutting, assembling framing, shadowbox framing, jersey framing, glass cutting, precise measuring and using various handtools.

Pickering, Ontario

Customer Service: Taking orders via phone or in store, processing payments, product knowledge, answering customer inquiries Computer: importing orders, editing orders, cashing out, accessing production forecasts Production: following proper food handling procedures, visual standards of preparation, keeping workspace clean and tidy Delivery: driving company vehicle, ensuring orders are correct when loading truck, following proper driving standards, using customer service skills to ensure a positive delivery experience Other duties: closing procedures requiring high standards of cleanliness and organization Accomplishments Producing orders in a time sensitive, highly detail oriented environment Attention to detail Familiarity with products available Highly competent in computer system knowledge Skills Used: Customer Service Visual design Detail oriented Cleanliness Time management Organization

1301 Alness St, Concord, On

Welcoming customers by greeting them; offering them assistance. Directing customers by escorting them to racks and counters; suggesting items. Advising customers by providing information on products. Helping customers make selections by building customer confidence; offering suggestions and opinions. Processing payments by totaling purchases, using a POS system; processing cheques, cash, debit and credit cards. Keeping clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. Other tasks include: • Stocking shelves • Merchandising/facing shelves • Help with ordering • In-store demos Skills/Qualifications: Listening, Customer Service, Selling to Customer Needs, Product Knowledge, People Skills, Energy Level, Dependability, General Math Skills, Verbal Communication, Job Knowledge

Canadian National Exhibition, Toronto, On

Working in the Food Building at The Ex requires long hours standing and interacting with large groups of customers. The job entailed following proper food handling procedures and some duties as cashier as well. I was in charge of slicing the fudge and making sure it was consistent in size and weight. As well, occasionally I was required to work at the Lemonade stand creating fresh squeezed lemonade made to order. • Canadian National Exhibition Food Handler Certified 2004-2005

2829 Sherwood Heights Dr, Suite 102, Oakville, On

Preparing source data for computer entry by compiling and sorting information; establishing entry priorities. Processing customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. Entering secure financial customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Maintaining data entry requirements by following data program techniques and procedures. Verifying entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. Securing information by completing data base backups. Maintaining operations by following policies and procedures. Maintaining customer confidence and protects operations by keeping information confidential. Skills/Qualifications: Organization, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence, Analyzing Information , Results Driven, Energy Level

Woodbine Racetrack, P.O. Box 156, 555 Rexdale Boulevard, Toronto, On

Following proper health and safety procedures to ensure safe handling of food. Taking customer orders in a fast food setting. Providing warm and friendly customer service. Occasionally handling cashier duties. Security clearance.

700 Lawrence Ave West, Toronto, On

Providing a warm and pleasant checkout experience for shoppers. Processing payments via cash, credit or debit. Processing coupons as provided. Memorization of produce codes to assist in a more efficient checkout. Bagging groceries quickly and effectively. Processing customers through the checkout in a timely manner.

Eva Brook Donly Museum, Simcoe, On

Providing warm and friendly customer service when greeting visitors. Answering phones in a timely and polite manner; answering questions and providing information. As a keyholder, assisting with opening and closing procedures (counting cash, turning off lights, securing building) Taking payment for admission, giftware and books (cash, cheque, manual credit card). Assisting with genealogical research in library. Cataloging artifacts and print media manually and digitally. Creating exhibit displays while following conservation standards. Digitizing artifact information and print resources (scanning with OCR, photographing) in a database system. Creating print media advertisements and notifications for museum events. Creating standard templates for all internal office documents. Assisting with children’s programming.

Simcoe, On

Operate dishwashers to wash dishes, glassware and flatware. Sanitize and wash dishes and other items by hand. Scour pots and pans. Clean and sanitize items such as dishwasher mats, carts and waste disposal units. Lifting up to 20lbs. Standing for extended periods of time. Maintaining a clean work area.

Graphic Design, Graphic Design

Studied Corporate Design, with focus on branding, packaging & typography.

Bachelor Of Fine Arts (B.F.A.), Visual Arts

Studied Visual Arts with focus on painting & drawing.