Caitlin Fessler Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

As a Senior Talent Executive I am responsible for the end-to-end recruitment process of suitable candidates for Revolent’s various career tracks. Using a range of resources including professional networking, job boards and social media networking. I have full ownership of sourcing, vetting and managing candidates through their interview process.Duties and Responsibilities:• Responsible for full recruitment cycle from attraction to offer/ hiring• Adequately inform and prepare candidates for interviews• Distribute technical test and carry out telephone/ video interviews• Provide interview feedback promptly• Ensure a quality candidate experience through-out• Liaise with multiple areas of the business including senior stakeholders• Achieve daily/ weekly/ monthly KPI’s• Trains new team members • Effectively advertise Revolent roles on relevant platforms

Greater Chicago Area

• Oversees daily operations of a dual-branded property, Hilton Grand Vacations and Doubletree Magnificent Mile, a 437-room hotel with a staff of 30 front office team members.• Responsible for hiring decisions and onboarding of new team members, exhibiting Hilton’s best practices for serving guests.• Screens applicants, coordinates interviews for front office and tracks in Taleo• Collects and records applicant information for next interviewer • Maintains team efficiency by strategically delegating daily activities, monitoring output, and rewarding positive contributions.• Created and maintains the front office mentorship program, which promotes growth and work life balance opportunities for team members.• Responsible for the upsell program resulting in nearly a 450% increase in revenue through coaching and incentives.• Effectively mitigates disputes between unionized team members and leadership without escalation.• Tracks guest satisfaction surveys to recognize trends, create action plans, and oversee implementation of said plans to improve guest experience, yielding a 27% increase since June 2019.• Resolves escalated guest complaints, going above and beyond to ensure that every guest feels valued and respected.

Cleveland/Akron, Ohio Area

• Acted as Manager on Duty during overnight shifts, managing team of four, providing on-site training, development and conducting regular performance evaluations to support skill growth.• Generated daily reports to keep leadership informed about arrivals, departures, and occupancy.• Monitored shift logs for notable operations information and reported findings to leadership.Directed audit activities including property-wide inventory and financial account management.

Cleveland/Akron, Ohio Area

• Provided guests with exceptional service, working above and beyond to set up room tours and coordinate outside venue reservations.• Partnered with the executive, sales, and events teams on group events and weddings to ensure smooth day-of operations.• Coordinated check-in and pre-registration procedures for arriving individuals, conferences, weddings, NFL teams, and Southwest Airlines.• Utilized sales skills to upsell guests to larger rooms, consistently surpassing monthly goals.Supervised customer service operations, verifying timely and accurate responses in addition to following up with guests to ensure their satisfaction.

Alliance, Ohio, United States

Alliance, Ohio

• Created an Instagram account to better relate to students• Manages Facebook and Twitter to keep students up to date on events and evoke social responsibility• Communicates with an array of students about events • Plans weekly events that bring in over 100 students• Expanded the twitter followers from 340 to 437 since receiving my chair• Created a Snapchat account that garnered 50 students in its first week

Office Of Admission

• Answered an average of 30 phone calls per hour to address student inquiries and concerns.• Utilized sales techniques to persuade prospective students to visit and apply.• Supported the University's strategic directive to diversify the student body.• Collaborated with the Office of Admission to onboard new students.Assisted in training new staff and mentored co-workers to better their skillsets.

Skyhawk, Mine Ride, Camp Snoopy

Disney'S Hollywood Studios

• Maximized customer service and satisfaction by providing information to visitors regarding requested attractions, shows, and landmarks.• Recognized on multiple occasions for outstanding customer service.• Promoted safety of visitors and mitigated liability risks by monitoring recreation areas and enforcing safety policies.Utilized interpersonal and non-verbal communication to interact with guests from around the world.

Bachelor’S Degree, Public Relations

Activities and Societies: Delta Sigma Tau, Raider Programming Board, Alpha Lambda Delta, PRSSA

Bachelor’S Degree, Corporate Communication

Class offered through the Disney College Program