Caitlin Iles Email & Phone Number

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

• Creating and processing quotes and sales orders within the CRM and DocuSign. Ensuring products and invoicing terms are correct to enable orders to be processed smoothly across the business.• Working with Finance and Renewals teams to create and close amendment and renewal opportunities. Ensuring these reflect the correct order type, license periods and terms.• Daily management of Salesforce CRM system, including queue and ordermanagement. This includes account ownership changes, reports, dashboards, and deal desk booking enquiries.• Sales operations lead on daily sales deal desks to ensure accurate order inputs from other parts of the division, take notes and advise the sales teams of order input. Alongside these adding the relevant deal opportunities into the CRM with the relevant stage associated.• Worked with the M&A team to help integrate a new business acquisition in Ireland. Worked as the key Sales Operations representative to train employees on systems and order creation, ensuring that the acquisitionintegrated into the business and had ongoing support.• Participated in sales training and workshops to amplify skills and leverage productivity.

South Korea

• Created and implemented high-performing learning courses, building student confidence and competence in English.• Set targeted weekly homework to aid development and confidence in practical learnings.• Led one-to-one and group English lessons, using exceptional communication and relationship-building abilities to effectively manage groups of various sizes.• Monitored student development, providing additional support as needed to aid progress towards learning goals.• Worked closely with Korean leads across the schools to assist with the development of the children in all areas.

Solihull, England, United Kingdom

• Managed the accounts mailbox to ensure all emails were picked up by the relevant team member.• Reconciliation of significant supplier spends within the Salesforce systembetween orders and billing to ensure all invoice costs were correct pre creating the payments file.• Prepared month-end closing entries and ensured these were accurate for the reporting within the P&L.• Compiled data into comprehensive reports and distributed to appropriate personnel across the group.• Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.

Bachelor'S Degree, Fashion Photography, 2:1

Media Studies, Photography, Creative Writing