Alejandro Pacheco 潘嘉驹 Email & Phone Number

United Kingdom

EMEA

London, United Kingdom

Worked closely with Hardware sales team, provided consultancy for their customers, responsible for producing technical designs and quotes on server and storage solutions.

Sheffield United Kingdom

-Responsible for leading Iceotope’s benchmarking project for their HPC and Data Centre solution.-Introduced and implemented new product improvements to Iceotope’s servers.

Madrid Area, Spain

Based on outstanding performance during a six months sabbatical cover, I was relocated to Intel Spain, to drive up market segment share of Intel’s portfolio, critical to the future success of the region and corporation.Responsible for technical account management for both Spain and Portugal, covering the Financial Services, Energy Suppliers, Health and.

EMEA

• Worked closely with channel partners on their projects and provided consultancy on Cloud adoptions (especially focused on Storage), HPC and Big-Data. Worked with some large indirect accounts, such as 1&1 and Bull.
• Researched, discovered and influenced new opportunities; incl. Universities, Government, Financial-Services, and Education; e.g. deal with BSC Nacional Supper Computer Centre.
• As Technical BDM, grew SSDs business by 18% on accounts like Siemens, Fujitsu, Philips, Ericsson.
• Project managed new storage solution based on Haswell for an Intel reseller, worked directly with Ircona and the end user managing all stages from pre-production to gold, included testing, validation and debugging.
• Debugged OEM issue at a Government site,
• Provided a 6 months cover for an Intel® Enterprise Technology Specialist in Spain, while continuing with existing role. * During this period influenced and won a Ultrabook deal with energy supplier. * Successfully led.

EMEA

• As a result of exceeding Intel’s expectations, I was relocated back in the UK and promoted as a Technical Marketing Engineer to drive the success of the new Intel “White Box Storage Servers”
• Role responsibilities included Technical Account Management for the largest European OEM and channel customers. Organisation and delivery of technical training and evangelisation events. EMEA product ownership of Intel.
• Authored a number of whitepapers, developed and delivered training to Intel’s customer support engineers worldwide on how to recover customer’s data after a system failure.
• Direct engagement, support and escalation point to the Business Unit for OEM and ISVs, like EMC, Xyratex, IBM, XIV, and Open-E.

EMEA

Due to exceptional customer orientation and success after looking the top channel accounts shown in previous role, I was promoted and relocated to Intel Spain as a Field Application Engineer and Technical Account Manager for Iberia top server system integrators and distributors such as Caton, JP Sacouto, Investronica, Telecomputer, Arrow, Microtronica and.

EMEA

• Responsible for escalations from the Customer Support Engineers.
• Lab owner, and issue replication for EMEA escalations,
• Acted as primary escalation path to Intel factory for specific networking a server products.
• Prepared and deliver detailed training to customer support engineers and front line agents on a product by product basis.
• Managed weekly surgery programme to discuss hot topics and keep engineers up to date on known issues.
• Technical account manager for Iberia premier channel accounts, pre-sales and post-sales support. This was reflected in the ‘Customer Excellence Program’ results from 2005-2007 showing a year on year increase in.