Caitlin Young Email & Phone Number

Amherst, New York, United States

Grand Island, New York, United States

Grand Island, New York, United States

Grand Island, New York, United States

Grand Island, New York, United States

Amherst, New York, United States

Niagara Falls, New York, United States

My experience gained in this position included: - Managing the shop on my own- Handling customer complaints and questions appropriately, ensuring top quality customer service - Quality control: ensuring each vehicle leaves with all fluids topped off, notations of any damaged or leaking parts, and proper paperwork- Inventory: counting and watching stock including oil filters, oil, air filters, cabin filters, etc. Placing orders for parts that are low based on sale amounts- New York State Inspections: conducting professional and thorough inspections on all light duty automobiles; understanding and conscious of all requirements to pass/fail a vehicle- Training employees to meet company standards, as well as training future managers (MIT employees/ managers in training)- Delegating tasks to employees and ensuring an organized and clean shop that works together- Leadership skills enhanced - Handling internal affairs with employees while maintaining professionalism and good relationships with coworkers- Communication skills enhanced- Sales advisor: ensuring customers are aware of major maintenance recommendations, and proper oil specifications - Providing quotes for tires, brake jobs, etc and calculating labor appropriately by utilizing ALLDATA

Amherst, New York, United States

My experiences gained in this position included:• Responsible of quality control (ensuring oil level and other fluids are correct, tools out of under the hood, and all caps are secured) • Responsible of shop cleanliness and organization• Delegating tasks for other employees• Formally filing customer claims and car damages as well as handling angry customers• Training new employees • Filing paperwork at the end of the workday which consisted of total cars serviced, calculating labor hours and dollars per man hour, etc• Responsible for knowing vehicle motor specifications to ensure correct fluids/oils are used on a vehicle• Tire services: mount and balance, replacement, rotations, plug patches, TPMS relearning, etc.• Responsible for knowing the proper torque specifications for each vehicle (bolts, lug nuts, and drain plugs)• Maintenance services: radiator/coolant flushes, transmission fluid flush (some filter replacements), fuel system services, power steering fluid flush (if applicable), engine air filter and cabin filter replacements, front differential fluid drain and fills, rear differential fluid drain and fills, transfer case fluid drain and fills, etc•Management, teamwork, and organizational skills heavily enhanced

Amherst, New York, United States

Privately owned company that provides a car wash, interior detailing, and a lube shop.My experiences gained in this position included:• Oil changes on almost every type of vehicle (including small diesel engines and foreign makes and models)•OBD/OBDII Diagnostics • Sales advisor: selling services and oil, knowing motor companies intervals for scheduled maintenance, alerting customer of current car issues (if applicable), answering customers questions and concerns on their vehicle• Leak checks and general inspections on the condition of the vehicle

1060 Niagara Falls Blvd

Convenience store/gas station My experiences here included: • Customer service: taking complaints, problems, concerns and addressing them appropriately• Management: delegate tasks to appropriate coworkers, ensure cleanliness and organization and handle internal affairs• Stocking: Understanding condensing, editing orders based on delivered stock (analyze inventory count)• Attend and conduct appropriate and professional meetings with company representatives and third party providers• Ordered products weekly and learned to appropriately forecast future sales after analyzing popular product demand• Inventory: ensuring write offs were handled properly to make sure there weren’t items unaccounted for as well as recounting products to ensure we weren’t understocked or overstocked on any single product• Independent work environment increased personal time management skills and accountability• 7 Eleven certified in New York State specific laws on alcohol, tobacco, and lottery sales and how to handle customers refusing such policies

Grand Island, New York

A privately owned family business that was known for their charcoal grilled hotdogs.My experience here included:• Organization and ensuring all dates on products are appropriately organized and served• Food service and cleanliness • Customer service: including customer complaints, customer compliments, customer questions, etc• Leadership • Communication

Zoology/Animal Biology

One semester completed - changed my career path and school interests

Honors Diploma With Mastery In Science, High School/Secondary Diplomas And Certificates

Activities and Societies: Teachers Assistant (TA) for Foreign Language (Spanish) studies and for Advanced Placement World History, Concert.