Caitlin R. Email & Phone Number

• Installed and merged previous dental database (EZ Dental) to new software (Dentrix)• Monitored, tracked, and analyzed daily, weekly, monthly office production per provider• Created a budget for office supplies/tools and ordered inventory when needed• Assisted with updating all office servers• Outperformed daily patient production by 20% by implementing shorter appointment times▪ Performs clerical functions of scanning of all documents and records with due diligence▪ Scanned, verified and uploaded documents into databases▪ Manages complex and often emergent issues while consistently providing exemplary customer service▪ Operates a flexible fast-paced schedule of general office/clinical duties to support administrative staff during peak hours▪ Provides associated administrative support, including maintaining patient documentation, patient communication and other record-keeping▪ Provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems

Landover, Maryland, United States

• HIPAA compliance regarding measures for protecting the integrity, confidentiality and availability of patient health information▪ Skyrocketed efficiency and YTD productivity by 35% by increasing high production procedures on schedule▪ Checked patients in and out, verified insurance, processed dental claims, and collected co-pays to keep business administrative and financial records current▪ Communicated compelling and concise meetings to review clinical results; ▪ Applied analytic findings to improve value delivered to our patients▪ Cross-trained 10+ new employees across different Smile Loft branches▪ Interviewed prospective employees and provided input to HR on hiring decisions▪ Organized training materials and videos to ensure new employee understanding and success to company▪ Supplied cost estimates for office and clinical supplies from various vendors

California, Maryland, United States

Bachelor'S Degree, Cybersecurity Technology, 4.0

2nd bachelors degree

Bachelor'S Degree, Science (Dental Hygiene), 3.62

Activities and Societies: Dean's List, Vice President of SADHA (Student American Dental Hygiene Association)