Caitlin Burke Email & Phone Number

Portland, Oregon Metropolitan Area

I oversee and manage over 18 critical systems and tools that the company relies on for daily operations at our 14 locations. To streamline processes and consolidate these systems, I collaborate with key stakeholders across departments to identify opportunities for improvement or replacement. I then develop and execute comprehensive project plans to implement these changes. In my 8 years in this role, I have led the rollout of 8 new systems, successfully replacing all computers, cameras, phones, printers, and security cameras companywide. These efforts enhanced our technology, enabled remote management, and reduced costs.After a system implementation, I am responsible for the ongoing maintenance, support, and training for all systems. I also manage relationships with customer success managers to address issues and introduce new features as needed.Additionally, I am responsible for the IT buildout of new café locations, handling everything from network design and installation to procuring and installing technology equipment. I also train new hires on the systems and tools they will use.I manage a small internal team of two to help me support all company systems. I also oversee our external tech support team and assist with hands-on technical support as needed. Together, we ensure network security, conduct staff training, and continuously improve the network infrastructure.

Portland, Or

- manage 3 core software solutions in place at Grand Central, act as point of contact for vendors, reach out with support needs and feature requests as needed- maintain data integrity for the company - offer tech support companywide - main point of contact for our external IT support team - improve on current systems and solutions by researching best of brand and new products that could fit our needs better. If a new solution is selected I am the project lead on the implementation and transition from our current system to the new system all the way through until my role becomes a support role for the system. - assist in maintaining and upgrading our network, including servers, internet, monitoring solutions, security, and more - responsible for creating and maintaining training materials for all systems- responsible for training new support team members and managers - I have partnered in creating tracking workbooks to track our sales, labor, cash flow, and other metrics- research and implement new hardware on an as needed basis - manage our O365 account - assist with the Technology budget and keeping technology costs in line for the company - assist with build outs and renovations of new/current locations, involved in all aspects that involve technology and functionality - and more as I am always up for a challenge and to learn something new to advance my skills and help the company succeed.

Portland, Oregon Area

Handled wholesale bread sales, offered daily support to our customer base, worked to exceed current customer's expectations, sought out new leads for wholesale customers for both our bread line and new pastry division. In addition to sales I assisted with social media marketing, update the website as needed, and coordinating the creation of new marketing materials and updating current materials as needed. I was responsible for packaging and internal signage throughout the company. I was responsible for all register programming and updating the website/social media with seasonal specials and promotions for the company. I worked with every department within the company to ensure that everyone is equipped with what they need to succeed and do their job to the best of their ability to grow our company.

Dundee, Oregon

Ran the tasting room operation with a staff of 5 employees. In charge of increasing tasting room visitors and sales. Created a budget and action plan for 2014 and implemented inventory control programs. Motivated my team and performed on-going training to continually educate and increase performance of my staff. Great customer relations skills, I helped build the wine club and offered continued support to club members.

Responsible for all bar programs and inventories. I am responsible for finding new craft beers, coming up with creative artisan cocktails and am in charge of the wine program, with over 130 domestic wines. Additionally I manage 20 or so front of house employees and run the floor of the restaurant on a daily and nightly basis.

Ran the Walnut Creek location, inventories, staffing, recruiting, schedules and payroll, customer service, and general management and upkeep of the store.

In charge of maintaining the lodge, serving and entertaining 12-18 guests daily.

Junior Consultant for the leading professional Hospitality consulting firm in the State of Hawaii. Responsibilities include but are not limited to, tracking statewide hotel data, creating reports and press releases for the state, organizing and creating presentations using the entire Microsoft Office Suite, market research, hiring and managing interns every semester, accounts payables, assisting the owner in any way needed including travel arrangements, planning business meetings and coordinating all logistics for conferences we were involved in on a monthly basis.