- Direct the day-to-day operations of the agency, including growth planning, efficiency and results- Lead long-term strategic planning initiatives, goal-setting and execution- Provide professional development opportunities to staff regarding workplace skills, client interactions and people management- Lead new business initiatives, from discovery to proposal creation and pitching to client onboarding

- Managed the day-to-day operations of the agency, working to improve efficiency, communications and process- Handled all bookkeeping including A/P, A/R and reporting- Provided training to staff on new processes, procedures, technology- Overhauled our business development processes, including updating proposal software- Account manager for various clients, project managing deliverables, deadlines and scopes

- Strategic lead guiding all department heads on successful communications- Created communications processes and strategies from scratch; train colleagues on best practices- Created and executed on all marketing and communications for the City of Amesbury, including social media, public relations, crisis communications, website updates, graphic design, content creation- Project manager for various inter-departmental initiatives; website redesign, branding, annual budget book, annual report

- Led and grew the social media team, providing professional development, guidance and training- Charged with increasing revenue through business development for the department; hit goals halfway through the year- Handled social media for national and international brands; won internal awards for successful campaigns- Created and oversaw innovative and exciting paid and organic social media campaigns to drive results- Provided strategic guidance internally and externally through trainings, workshops and one-on-one conversations

- Created successful paid and organic social campaigns on Facebook, Twitter, Instagram, LinkedIn - Researched, organized and executed social media strategies and campaigns- Created monthly and quarterly benchmarks and KPIs for clients and provide reporting

Project Management- Oversaw marketing projects from start to finish as the main point of contact for clients; projects included website creation, graphic design, social media, SEO and video productionSocial Media- Created written social media strategies in collaboration with the client- Trained client's staff on how to use social media efficiently and get results- Implemented social media posts, handling all posting on various social platforms - Designed, wrote and created weekly e-newsletters for multiple clients through MailChimpWriting- Researched and wrote blog content, 3-5 blogs per week- Created and edited copy for client websitesPublic Relations- Provided media opportunities to clients, created media pitches- Wrote and pitched press releases for client news and eventsGraphic Design- Designed and created flyers, postcards, posters and more for client marketing- Proficient in Adobe Photoshop and InDesign

- Charged with overall U.S. social media strategy and implementation- Created and oversaw posting to Facebook, Twitter, Instagram and Pinterest, with half a million followers- Optimized content to achieve and exceed planned KPIs for web growth- Created and executed quarterly OKRs- Managed social media staff and freelancers, providing professional development

- Created curricula for various courses in the Business & Training Center- Taught classes on social media; Social Media for Beginners, Social Media Strategies

Social Media Consulting- Created sustainable social media strategies- Maintained all social media platforms for various clients- Created content; Facebook, Twitter, blogs, Instagram, Pinterest, Constant Contact, Google+, LinkedIn, Tumblr, YouTube

- Prepared grant requests for the State of NH Joint Promotional Program- Worked with travel writers and bloggers to showcase Portsmouth and the Seacoast in local, regional, national and international newspapers, websites and magazines- Coordinated and attended New York Times, Boston Globe and Hartford Courant Travel Shows- Managed and created content for Portsmouth's tourism website - www.GoPortsmouthNH.com- Managed the GoPortsmouthNH social media sites; Facebook, Twitter, Instagram

- Oversaw the Portsmouth Visitor Center and Market Square Information Kiosk- Managed Portsmouth's tourism website - www.GoPortsmouthNH.com- Managed the GoPortsmouthNH social media sites; Facebook, Twitter, Instagram- Wrote and sent press releases for Chamber events and news

- Created curricula for various courses in the Continuing Education Department- Taught classes on social media; Social Media for Beginners, Social Media Strategies

- Utilized HYPE's strategic plan to program for our 4000+ person membership- Managed and executed 70+ HYPE events annually- Oversaw five event planning committees consisting of over 80 volunteers- Filmed, edited and created promotional and instructional videos.- Wrote blog content, publishing 2-3 times per week

- Managed Historic Interpreters; gave and created tours- Standardized the intern and volunteer programs- Created one of the largest fundraisers of the year, turned in to a successful annual event