Caitlynd Sweazy Email & Phone Number

Tampa, FL, US

Specialize in ensuring timely product launches by resolving critical data issues and discrepancies. Work proactively to mitigate legal and financial risks, ensuring data integrity across all phases. Strategically align goals, driving productivity improvements and reduce process adoption rates, contributing to overall business success. Lead operational.

Supported cross-department initiatives by executing and delivering on Partner intent for departmental goals. Engaged in broader department priorities to drive strategic intent and ensure alignment with organizational objectives. Supported established process design to identify and deliver process improvements to increase efficiency and effectiveness. Owned.

Tampa, Florida, United States

Coached and developed associates in a call center environment to improve productivity, efficiency, and effectiveness. Communicated with managers and associates to drive customer experience based on observations. Acted as a liaison between managers and associates to help drive associate engagement and increase department morale. Created and owned risk.

Tampa/St. Petersburg, Florida Area

Drove connection between intent and operations. Translated operational needs into actionable insights and solutions that intent could deliver on. Crafted user stories, gathered requirements, and implemented emerging industry practices to solve complex business problems. Created content and learning material to streamline introduction of new processes..

Tampa/St. Petersburg, Florida Area

Assisted in one-call resolution for high value customers with concerns of fraudulent transactions and potential identity theft, using KYC and AML tools. Serviced card accounts for all other concerns and tasks. Balanced aforementioned core role with peer development and training.

Served as a liaison between Park Management and staff. Received, prioritized, and monitored calls and dispatch to maintain and ensure guest safety. Created and implemented communication strategies and provided department training. Oversaw day-to-day operations of the department, including staffed personnel.

Education record

Bachelor Of Arts - Ba, History