Caitlin Wilson Email & Phone Number

Atlanta Metropolitan Area

Empowering T-Mobile Preferred Retailers by influencing the success of assigned dealer stores in the Atlanta West Territory. Build key partnerships and influencing adoption of business priorities for sales, operations, and customer experiences.Achieving store-level goals and KPIs through aligned strategies with Directors and District Managers. Deliver coaching and training to ensure customer experience and brand expectations are met.

Atlanta Metropolitan Area

 Promoted from NR to Indirect Dealer Channel from proven successful sales record. Effectively fostered relationships with Dealer Principles & upper leadership for 6 Preferred Retailer companies to achieve alignment in HQ initiatives. Developed direct-report Account Executive team of 8 to accomplish company targets and individual professional goals. Led through a servant leadership style and prioritized unified team culture. Improved in company scorecard metrics by 15%. Achieved early adoption of company focuses & KPI’s through prioritizing customer acquisition, base retention, and overall brand satisfaction. Sales-minded approach included focuses on conversion and hitting performance targets for all products (Handsets, BTS, Feature Revenue, CL). Key Accomplishments:o My “no down-time” mindset was adopted by all dealers in my markets through the implementation of outbound calls, new street-fighting marketing tactics, and skill practices facilitated during AE store visitso Decreased employee churn amongst dealers through collaborative changes made to their compensation structure and our market emphasis on recognition of top performerso Dealers with prior failed retail audits achieved passing scores

Atlanta Metropolitan Area

 Successful multi-unit leader with focus on developing results-motivated and customer-focused Account Executives. Emphasis on sales strategies and execution of company priorities via a multifaceted approach to success: balancing sales, partnerships, product knowledge, skill practices, and operational excellence. Responsibilities of the role included sales management, training, and aligned partnerships with National Retail leaders. Key Achievements:o Led team of 15 direct report Account Executives across 6 markets in the Southeast Region – established strong culture for “Team GANR: Great Actions = New Results” that focused on maximizing time through strategic store visits and calendar schedulingo Part of first large Sprint distribution roll-out for NR: Sprint postpaid branding in 120 Wal-Mart locations staffed by TROC 3rd Party Labor dedicated Sprint labor in 13 Best Buy locations Created survey monkey quizzes and consistent training binders for all NR doorso Increased same-store YOY postpaid new activation results by 28%

Atlanta, Georgia

Woodstock, Georgia

Opened new 500k grossing volume Skechers outlet "box store" concept in Calhoun in June 2011with a staff of 3 AM's and 5 part time associates * Promoted to larger 1.5 million gross volume store in the new Outlet Shoppes at Atlanta in Woodstock, GA after 2 ½ years of delivered results. * Oversees all areas of delivering a successful business including operations, loss prevention, human resources, visual merchandising. * Responsible for interviewing, hiring, and training part time sales associate staff to be customer driven and able to execute all daily operations. Ensured ongoing training of Assistant Managers to hold others accountable to the highest level of operational excellence. Staff consists of 3 AMs, 1 Floor Associate, and 15 part time Sales Associates. * Focuses on driving business with emphasis on UPT, ADS, Elite Customer sign-ups, proper visual execution, and "The Promise" of impeccable customer service.

Farmington, Connecticut

Recruited, interviewed, trained, and maintained staff of 50 part time associates during the new store opening. Impeccable store operations and presentation resulted in receiving the "Nailed It" Award. * Focused on driving sales & profitability with attention to UPT, SPT, ADU, and SPAH. Enhanced customer service through effective staff training. Highest regional secret shop average at 97%. * Responsible for Operations DOR storewide as well as co-developing assistant manager skills.

Farmington, Connecticut

Part of opening team for parent company A&F's number 5 store in the US. Progressed in managerial ranks beginning at Manager in Training and ascending to General Manager. * Focused on driving sales, profitability and customer service. * Hired and trained 75+ part time associates and developed managers in HR, recruiting, and visual.