- Identify opportunities to attach services to uncovered devices- Liaise with sellers teams to draw the best strategy to approach these opportunities - Assist sellers teams in extracting the data from internal systems and prepare it to be shared with customers- Engage with customers and partners to raise awareness for uncovered devices and enlighten on the benefits of attaching services- Maintain and update data and functionalities of team trackers- Generate bi-weekly report on team performance- Perform data queries on internal SAP based platform- Proactive involvement in different projects with a data analytics team within the Digital Customer Experience structureCisco Insider Advocates:- Create content for challenges and track performance- Maintain channels and gather data- Build and maintain dashboards to display all relevant metrics and data points using looker studio- Deep dive on Impact Metrics and KPIs providing insights and suggestions for improvement- Prepare decks in Power Point to present initiatives and results

- Technical point of contact within and outside the team, resolving technical queries and system issues - Explain the working methodology within the team- Manage technical escalations- Review the team’s procedures to include risk assessment and process mapping- Point of contact for automation solutions to the team’s procedures, helping developers from a system user perspective

- Register new claims into our array of systems:- Read and investigate the first notification of loss to understand the details about the incident- Locate the policy and identify the correct cover- Register the claim, bearing in mind the date of loss, the environment and type of policy- Process data received in Excel files into our platforms, related to new claims, or payments made into existing claims.- Provide Claims Listings to brokers for the requested policies, using Tableau.- GDPR awareness – we need to know what data can and can’t be shared with internal and external stakeholders.

- Ad creation and best practices; objective, audience & budget, creative- Ad analysis: delivery, relevance score, insights- Managing assets and connections with business manager- Security, policies & guidelines

Strategic account manager representative for Apple Europe, Caterpillar, AGCO, GE Healthcare, Ericsson and Sony.Ensure that all activities are addressed within specified Service Level Agreements (SLAs).Manage and monitor Escalations, Emergency deliveries and Reseller (Channel) outbound high-value shipments.Proactively inform and provide suitable solutions for any potential or actual shipment failures.Seek and identify structural issues and propose corrective actions/solutions to the Contract Manager in order to increase customer satisfaction, maintain and enhance their loyalty to TNT, and to improve/optimize TNT overall efficiency in general service