Caroline Kay Email & Phone Number

Jacksonville, Florida, United States

Jaclsonville, Fl

-Originally hired in the position of Sales Manager; was quickly promoted to positions of increasing responsibility to include Director US Sales, Senior Manager-Customer Success, Senior Manager-Retention, and Senior Manager-Platinum Success.-Spearhead and lead all day-to-day Customer Experience and Sales operations functions with oversight for establishing and launching new corporate locations, identifying and resolving deficiencies, assessing quality control efforts, tracking and documenting metrics, evaluating trends, salary administration, staff scheduling, generating sales and customer experience reports for use in strategic operational planning, and managing revenue stream.-Currently building and preparing US/Canada Enterprise Team to service Platinum customers.-Developed and initiated highly-profitable multi-state inbound sales organization; hired and trained 50 sales representatives; and grew annual revenues from $6M to $15M.-Created and built outbound sales group with only 5 sales professionals that has now grown to 90+ with annual revenues of $36M.-Consistently recognized for excellence in job performance, leading business development efforts, creating successful Top-Down Savings Matrix and Retention Safe Offers, boosting customer survey scores, and achieving “bottom-line” results.

-Managed a wide range of team leadership initiatives that included training and development, strategy development, establishing and maximizing sales goals, generating reports, and planning/facilitating corporate meetings.-Established and executed Standard Operating Procedures, operational plans, employee assignments, promotional strategies, and comprehensive delivery routes.-Developed and launched highly-successful sales force teams for two Fortune 500 clients.-Maximized sales and profitability through strategic marketing efforts, tenacious follow-up, product knowledge expertise, and regular connection with clients/prospective customers.-Recognized for strengthening performance metrics tracking and analysis, enhancing tactical and strategic company plans, continuous improvement efforts, and optimizing internal policies that resulted in improved efficiency and demand responsiveness