- Proactively engaged with customers on Facebook and Instagram, responding to comments and addressing product/service inquiries to generate sales leads.- Effectively managed customer complaints on social media platforms, forwarding details to the relevant department for resolution.- Leveraged positive comments on Facebook and Instagram to obtain user-generated content for use in social media and reviews.- Contacted customers who left positive reviews, identifying pain points, and… Show more - Proactively engaged with customers on Facebook and Instagram, responding to comments and addressing product/service inquiries to generate sales leads.- Effectively managed customer complaints on social media platforms, forwarding details to the relevant department for resolution.- Leveraged positive comments on Facebook and Instagram to obtain user-generated content for use in social media and reviews.- Contacted customers who left positive reviews, identifying pain points, and encouraged them to participate in video testimonials as sales lead generators.- Collaborated with videographers to edit video testimonials, optimizing them for maximum engagement within the target market.- Developed prompts and guidelines for videographers to address specific target market pain points during the filming of video testimonials.- Conducted social sentiment analysis on various social media platforms, providing valuable insights.- Copywriting for product descriptions on the website, product user guides, and printed collateral.- Basic copywriting for social media posts to promote products and engage audiences.- Coordinated the printing of marketing materials to support branding efforts.- Managed and directed employees to organize and distribute welcome pack marketing materials to new customers.- Collaborated with the design team to conceptualize and create social media content, product user guides, and marketing materials.- Conducted market research to inform new product and service development.- Developed and executed social media strategies to engage and grow followers on Facebook and Instagram. Show less

- Proactively contacted customers immediately after their chair purchase, booking deliveries, and obtaining room dimensions to ensure chair fitment as per product specifications.- Furnished customers with comprehensive product documents, ensuring they could effectively operate and enjoy their massage chairs.- Monitored and coordinated closely with delivery personnel and logistics companies to ensure on-time and smooth chair deliveries.- Provided regular updates to customers… Show more - Proactively contacted customers immediately after their chair purchase, booking deliveries, and obtaining room dimensions to ensure chair fitment as per product specifications.- Furnished customers with comprehensive product documents, ensuring they could effectively operate and enjoy their massage chairs.- Monitored and coordinated closely with delivery personnel and logistics companies to ensure on-time and smooth chair deliveries.- Provided regular updates to customers regarding delivery timeframes, offering transparency and peace of mind.- Addressed customer concerns about the product, ensuring their comfort with the purchase and providing usage guidance.- Skillfully managed customer retention efforts, particularly for those interested in utilizing the return policy.- Coordinated nationwide product transport logistics across Australia.- Established and maintained relationships with third-party service providers for delivery and repairs.- Identified and documented issues with customers' massage chairs, offering precise information to service technicians for efficient repairs.- Initiated contact with customers to request and collect reviews, enhancing brand reputation.- Conducted product consultations with customers. Show less

- Conducted comprehensive market research to identify market trends.- Developed brand identity strategies, aligning brands with their target audiences and market positioning.- Collaborated with designers to create distinctive logos and other brand assets that resonated with client objectives.- Worked closely with web developers to design and launch client websites, ensuring user-friendly interfaces and optimal online presence.- Coordinated photo shoots with professional… Show more - Conducted comprehensive market research to identify market trends.- Developed brand identity strategies, aligning brands with their target audiences and market positioning.- Collaborated with designers to create distinctive logos and other brand assets that resonated with client objectives.- Worked closely with web developers to design and launch client websites, ensuring user-friendly interfaces and optimal online presence.- Coordinated photo shoots with professional photographers to capture high-quality images that enhanced brand visuals.- Conducted ongoing design amendments and optimizations to maintain brand consistency and relevance.- Provided basic copywriting services for LinkedIn profiles and websites, crafting compelling and engaging content to effectively communicate client messages. Show less

- Managed labor allocation for various tasks within the bars, ensuring efficient operations.- Supervised staff breaks and shift schedules, optimizing workforce productivity.- Ensured compliance with food health and safety regulations, contributing to a safe work environment.- Maintained financial compliance by overseeing cash handling and reporting procedures.- Conducted employee training to enhance skills and uphold service standards.- Awarded the title of Contact Officer… Show more - Managed labor allocation for various tasks within the bars, ensuring efficient operations.- Supervised staff breaks and shift schedules, optimizing workforce productivity.- Ensured compliance with food health and safety regulations, contributing to a safe work environment.- Maintained financial compliance by overseeing cash handling and reporting procedures.- Conducted employee training to enhance skills and uphold service standards.- Awarded the title of Contact Officer to proactively address employee concerns, preventing formal complaints.- Collaborated with staff, management, and human resources to resolve employee issues and maintain a positive work atmosphere.- Evaluated work processes to enhance efficiency, boost employee morale, and achieve revenue targets.- VIP Beverage Service Show less

- Conducted market research to gain insights into the cheerleading industry and potential student demographics.- Performed competitor analysis to identify strengths and weaknesses of competing cheerleading programs.- Development of basic marketing communication strategies aimed at increasing student applications.

- Conducted thorough market research to gain insights into the video game industry, identifying trends and opportunities for expansion.- Performed competitor analysis to assess the strengths and weaknesses of rival game developers and publishers.- Helped develop a marketing strategy aimed at securing pitch meetings with video game publishers.- Contributed to the formulation of a strategic plan for entering the Chinese video game market, considering market-specific challenges and… Show more - Conducted thorough market research to gain insights into the video game industry, identifying trends and opportunities for expansion.- Performed competitor analysis to assess the strengths and weaknesses of rival game developers and publishers.- Helped develop a marketing strategy aimed at securing pitch meetings with video game publishers.- Contributed to the formulation of a strategic plan for entering the Chinese video game market, considering market-specific challenges and opportunities. Show less