Andrea Calderón Email & Phone Number

Malta

In my new role, I am responsible for leading creative graphics projects from concept to completion, ensuring each design aligns with organizational standards and brand expectations. I work closely with both internal teams and external manufacturers to refine design processes, identifying and addressing flaws to enhance our overall creative capabilities. My focus includes designing layouts for advertisements, print, and digital content, where quality is paramount. By actively participating in brainstorming sessions and contributing fresh ideas, I support the team’s efforts in creating captivating and user-centric designs for our intranet and website, collaborating with web specialists for an engaging online presence.Additionally, I coordinate timelines and manage deliverables to guarantee on-schedule delivery and top-tier quality across all marketing initiatives. Partnering with the Business Development department, I develop visually compelling proposals during high-demand periods and work across various departments to ensure cohesive brand representation. My role also includes researching industry trends and competitor designs for inspiration, assisting in social media planning and analysis, and providing creative assets for events and promotional launches. By maintaining an organized repository of assets and analyzing campaign data, I strive to provide actionable insights for continuous improvement in our branding efforts.

Malta

As a graphic and website designer, I have created bespoke graphics and digital products for various clients, focusing mainly on startups and professionals. The projects include creating unique brand identities, and websites, social media materials.• E-Commerce: arteanafernandez.com, vinitta.com• Company websites: diversescubadiving.com, lasquemigramos.com• Graphic design: Fabian Badilla, psychologist

Malta

As the Product & Content Executive at Betfair International, my responsibilities included overseeing the casino games release roadmap for the Brazilian market.Although my time in this role was brief, I acquired valuable experience in product management, web content, search engine optimisation, B2B interactions.Responsibilities: • Developed a casino games release roadmap for the Brazilian market, ensuring customer preferences and business goal alignment.• Acted as the liaison between product, marketing, and technical teams to ensure a successful game release meeting market demand.• Collaborated with cross-functional teams to collect and analyse customer feedback to guarantee continuous product improvement.• Conducted frequent competitor analysis to stay updated on industry trends and customer preferences.• Maintained excellent communication with third-party casino game providers to negotiate exclusive releases, branded games, and promotions.• Achievements: created more than 600 descriptions of games to improve SEO rankings and ensured the successful release of over 100 high-quality and trending games.

Isle Of Man

In this position, my task was to execute a complex online tournament series, ensuring compliance with legal requirements while delivering a seamless user experience. Responsibilities included strategising tournament offerings, defining game structures, testing, processing stakeholder requirements, monitoring performance, conducting market research, and constant monitoring.Achievements:• Achieved significant savings within the allocated budget with a 10% reduction in expenses in the first year, increasing to 15% in the second year.• Exceeded the minimum player participation target by up to 140%.

Costa Rica

I served as the primary contact for the customer support team. As a member of the technical team, my duties were to resolve technical problems that players encountered with the gaming client on both desktop and mobile platforms.This role involved working closely with the development team to identify and troubleshoot software bugs, and then translate technical jargon into easy-to-follow instructions for the customers.By successful mentoring and training, I raised the bar for customer service by creating internal documents such as email handling guidelines, templates, and training materials.

Costa Rica

This job involved acting as the first point of contact for customers via live email and chat, addressing various questions and concerns. In this position, I gained a deep understanding of customer journey issues, from sign-up to deposit troubleshooting. Each case was handled in a fast, accurate, and friendly manner. I collaborated to keep internal guidelines updated and report incidents for review. Served as liaison between customer support and other departments for escalated cases. This was a fast-paced environment with performance targets, requiring adaptability and focus. In this place, I enjoyed being part of a cooperative team that supported each other in daily tasks, projects, and task groups.

Costa Rica

Served as a point of contact for player communications, addressing enquiries on account status, transactions, security, promotions, and technical issues. Assessed complex cases for escalation and directed them to the appropriate department. Updated internal knowledge base regularly.

Costa Rica

Collaborated on scripting weekly online tournament schedules and conducted QA reviews. Managed project briefs to align requirements with business goals and customer satisfaction. Deployed scripts weekly and reported bugs to the programming team.

Costa Rica

This was a role similar to other customer service jobs I had later. Responsibilities included email support for signup issues, account status, cashier transactions, security matters, and technical problems.

Professional Diploma In Digital Marketing, Marketing, Eqf Level 5

Higher National Diploma, Graphic Design & Interactive Media, Eqf Level 5

Toronto Film School at Yorkville University

Bachelor'S Degree, Tourism & Hotel Management