Caleb B. Email & Phone Number

United States

- Developed and maintain chatops integration service providing 65+ distinct commands reaching out to 15 distinct services averaging ~8000 monthly executions. Written using Django with DRF with MySQL db.- Developed and maintain critical incident communications service to automatically contact application teams via SMS, Phone, and Email. for incident engagement, including escalations and retries as part of ongoing efforts to improve MTTR. Written using FastAPI and Celery with MySQL db and Redis transport layer.- Lead engineer for chat platform administration and ongoing maintenance, involving the use of linux CLI, ElasticSearch, MySQL, and Grafana.- Lead backend development, infrastructure requirements, and BAU planning in team of 9 developers- Curated and maintain Ansible playbooks to manage standard deploys, provisioning, and vulnerability remediation steps through AWX templates.- Mentor junior developers and provide guidance for ongoing development, system administration, and devops skillsets.- Lead ongoing project planning and mentoring for rotational resources and interns- Assisted with creating and lead maintenance of team applications pipelines to automate package building and deployment with Jenkins, Kubernetes, Docker, Helm, and Skaffold.- Lead RHEL7->RHEL8 migration planning and execution for multiple applications.

Austin, Texas

Austin, Texas

Austin, Texas

* Create scripts to facilitate more automatic migrations of acquired infrastructure to our platform.* Maintain acquired platform until they have been moved - this includes a variety of control panels, OS's, virtual machines, etc.

Remote

* Troubleshoot errors with services relating to cPanel's software (php, apache, litespeed, mysql, mariadb, exim, ror, etc)* Advise customers on correct software configurations for their server with those various services* Advise customers on linux related issues that are not related (kernel issues, CLI one liners, etc)* Submit internal bug reports* Kick ass and chew bubblegum* All outta gum

Remote

* Provided support for our front line technicians - live chat, phone support and level 1 support. * Provided assistance to billing with emergency restores, migrations, etc* Provided specific feedback per employee to training department to assist in developing internal training* Documented trending issues to address for sysadmin/dev team and potential new training material

Remote

* Provided support to customers via ticket system for server issues including apache/php optimization, cacheing implementation, mysql issues, etc* Educated customers on security policies for common CMS (joomla, drupal, wordpress, etc)* Fixed myriad issues within shared, dedicated, and vps environments

Lafayette, Indiana

* Provided performance feedback and ongoing training to coworkers* Pretty much the same as the other ones, let's be honest - fixed problems that customers had as part of proactive (service monitoring) and reactive (tickets) support