Sr. Systems Engineer
CurrentProduct Support Tech III at Blackhawk Network. We are shaping the future of global branded payments. Our prepaid products, technologies, and network connect brands and people in 26 countries.
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@aptexx.com
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Caleb Boyd is listed as Sr. Systems Engineer at Blackhawk Network, a with 2011 employees, based in Arvada, Colorado, United States. AeroLeads shows a work email signal at aptexx.com and a matched LinkedIn profile for Caleb Boyd.
Caleb Boyd previously worked as Customer Success at Aptexx, Inc. and Business Analyst at Resman Property Management Software. Caleb Boyd studied at University Of Colorado Denver.
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Caleb Boyd is an expert in communicating with people. He uses this ability to help organize and motivate those around him to produce excellent product and culture. Caleb also has the ability to speak to all levels of users and peers, he teaches according to their level of comfort-ability. He believes that through positive interactions, valuable connections can be made and established with coworkers and clients alike. Caleb has a propensity for upward trajectory and proves himself in every position he holds. These positions have helped him be able to learn to speak with every type of user as well as team members. He has a phenomenal ability to teach others complex topics in simple ways to understand. This talent has led to many opportunities to learn quickly and spread knowledge effectively saving time and resources company wide.Caleb also has a love for analyzing and improving based on data. As manager for restaurants, he wrote and analyzed spreadsheets to store key data. This helped lower employee costs, and food costs across the board, for multiple locations. This was done simply from recognizing patterns in data and making the necessary changes to improve.Finally, Caleb has many passions and hobbies including hydroponically growing his own produce, raising exotic trees, painting, musical instruments, and building beautiful spreadsheets. He also is a fan of animal and natural phenomena trivia.
Listed skills include Customer Service, Success Driven, Analytical Skills, Technical Support, and 20 others.
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A career timeline built from the work history available for this profile.
Product Support Tech III at Blackhawk Network. We are shaping the future of global branded payments. Our prepaid products, technologies, and network connect brands and people in 26 countries.
Greater Denver Area
Account ManagementClient ImplementationIntegration SpecialistCustomer Support
Draper, Ut
PRODUCTWrite User Stories for product designsControlled the development backlogUse scrum ideals to organize team communication and product developmentFront end product design and business analysisUse Google Analytics DEVELOPMENTBlack box QA testing of product to verify release stabilityTraining of company staff on update releasesWrite update HTML for all new releasesSUPPORTTier 4 support (non-development)PROJECT MANAGEMENTProduct management for integrated 3rd party software
Create test plansOverview release with QA TeamEvaluate and improve QA processesBlack Box TestingRecord needed fixes through development
As a support technician, it was my duty to learn the ins and outs of our software, provide timely responses to clients (via phone, email, and chat). After 6 months I was promoted to a higher tiered support dealing with software integration. I specifically dealt with other software companies and their systems, API testing and troubleshooting by using in company and out of company XMLs, and error messages. Most of the information I received was new and had to be resolved for the first time, so I became very experienced in testing. I was also client facing and offered client resolutions through phone calls, chats and emails. When I was promoted out of this position another 6 months later, I also created training material, trained my replacement and built new tools for future employees in the position. During this time I also helped in the creation of a new product. The purpose of the product was to allow new partners to request integrations. My duties on this team were to experiment with new procedures and policies and report back about their effectiveness, and provide insight as to what would work. I am still part of this team and it now includes 6 others.
Greater Denver Area
At the U Baron group, Caleb managed the downtown location
Other employees you can reach at blackhawknetwork.com. View company contacts for 2011 employees →
Deeksha Shetty
Colleague at Blackhawk NetworkBengaluru, Karnataka, India
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MC
Mary Costa
Colleague at Blackhawk NetworkImperial, Pennsylvania, United States
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Nick Ngoga
Colleague at Blackhawk NetworkPortland, Maine, United States
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Janis Marvel
Colleague at Blackhawk NetworkSouth Bend, Indiana, United States
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MC
Martha Crosley
Colleague at Blackhawk NetworkPleasanton, California, United States
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Venkata Narayana Raju Bhupathiraju
Colleague at Blackhawk NetworkSan Francisco Bay Area, United States
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CW
Christine Wallace
Colleague at Blackhawk NetworkBenicia, California, United States
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Madam Tv
Colleague at Blackhawk NetworkSparks, Nevada, United States
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JM
Julie Martinez
Colleague at Blackhawk NetworkPhoenix, Arizona, United States
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LB
Laricia Blockum
Colleague at Blackhawk NetworkSt Louis, Missouri, United States
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Quick answers generated from the profile data available on this page.
Caleb Boyd works for Blackhawk Network.
Caleb Boyd is listed as Sr. Systems Engineer at Blackhawk Network.
AeroLeads has found 1 work email signal at @aptexx.com for Caleb Boyd at Blackhawk Network.
Caleb Boyd is based in Arvada, Colorado, United States while working with Blackhawk Network.
Caleb Boyd has worked for Blackhawk Network, Aptexx, Inc., Resman Property Management Software, and U Baron Group.
Caleb Boyd's colleagues at Blackhawk Network include Deeksha Shetty, Mary Costa, Nick Ngoga, Janis Marvel, and Martha Crosley.
You can use AeroLeads to view verified contact signals for Caleb Boyd at Blackhawk Network, including work email, phone, and LinkedIn data when available.
Caleb Boyd studied at University Of Colorado Denver.
Caleb Boyd is listed with skills including Customer Service, Success Driven, Analytical Skills, Technical Support, Data Analysis, Product Development, Property Management Systems, and Business Development.
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