Caleb Chong Email & Phone Number

Singapore

Product Manager, Billing

San Francisco Bay Area

• Consolidated upload progress and reporting into a cohesive interface, improving the monitoring and tracking workflows for 77% of incoming platform data including local and cloud data collections
• Partnered with Zendesk to enable users to directly search, collect and review Zendesk ticket data, eliminating the need for service providers to extract and manipulate tickets into review formats
• Led platform migration from Google Analytics to Heap, creating new ways for granular analysis of product adoption, performance metrics and eliminating engineering process for manual event instrumentation for adoption.
• Product domain sponsor for billing related features, creating new platform functionality to bring self-serve billing information onto the platform, reducing turnover time on billing requests from days to minutes

Redmond, Washington, United States

• Created framework and conducted cross-channel analysis of Microsoft vs competitors’ marketing
• Analyzed customer evidence use and marketing to determine areas of improvement for Microsoft
• Developed strategies to improve market positioning and create leads for 60% of organic traffic

Greater New York City Area

• Built Knowledge Center from existing repository of webinars, organizing videos into new system
• Worked with 16 mentors across finance industries to produce tutorial videos on acing interviews
• Data Analysis to generate client dashboards that show statistics of matched candidates

Greater New York City Area

• Evaluated complicated tech product and simplified documents used for hiring/investor relations
• Prepared investor pitch deck for CEO to present to potential investors and advisors
• Improved and deployed Content Management System, creating processes and documentation for staff

Tel Aviv Area, Israel

• Selected to be part of a cohort of 35 accomplished computer science students working with industry professionals and university professors on cutting-edge technologies in Tel Aviv, Israel.
• Analytics projects use AWS Elastic MapReduce, Spark, Hadoop, Tableau, Tensorflow, Scikit-learn, PyTorch
• Met Israeli entrepreneurs, venture capitalists, and industry leaders to understand local ecosystem
• Participating in a 3-day Google-hosted Hackathon to solve a global social problem--The TAVtech Fellowship is a selective, five-week educational program based in Tel Aviv. Through an intensive curriculum and wealth of.

Quito, Ecuador

• Researched digital marketing strategies to improve traffic and drive more customers to Novulis
• Collaborated with two dental tourism agencies, establishing Novulis as first in Ecuador on DentalDepartures

Ecuador

• Analyzed current business model and assessed social impact and sustainability
• Proposed a new product offering of batched food delivery to maximize kitchen capacity and expand to a new customer segment
• Market validation of new product to gather customer feedback for new iteration

Singapore

• Operationalized a new business arm focused on providing higher quality facilities management services for higher profit margin to complement existing custodial services contracts.
• Planned layout and design of new CarpetDoctor.sg website for higher conversion rate and ease of use
• Trained new technicians and supervisors to provide the best quality of service
• Performed site surveys and negotiate contracts with corporate clients
• Developed manpower management system to cross-deploy staff across departments to maximize productivity of technicians and allow company to take on more projects and hit profitability in 2 months

Singapore

Bachelor Of Arts - Ba, Computer Science, Magna Cum Laude 3.9 Gpa

Activities and Societies: Colby Hackers Colby Student Investment Association, Asian Students Association, International Club

Visiting Scholar, Economics, Book Prize In Behavioural Economics

Core Credential Of Readiness

HBX CORe (Credential of Readiness) is a 150-hour certificate program on the fundamentals of business from Harvard Business School. CORe is.

Social Entrepreneurship

BUS 490: Social Entrepreneurship

Gce 'A' Level

Activities and Societies: Sailing Team