Director of Course Rating and Handicapping at IDAHO GOLF ASSOCIATION INC

Managing golf course and tee sheet. Leading in visual merchandising of golf shop. Performing club fittings. Teaching golf lessons. Organizing and executing junior golf clinics and camps. Assisting and performing all facets of tournament operations. Assisting members and visitors in golf shop purchases and sales. Merchandise ordering for replenishing our custom ordering. Assisting head professional in golf shop administrative duties as needed.

Provide friendly service to all members and visitors that come in to the pro shop. Assist members and visitors in all retail functions. Book tee times at member's request.

Field phone calls for vehicle reservations and customer service in a timely fashion. Receive requests and give detailed feedback in answering customer questions. Problem solving under high pressure situations. Use resources given (Email, PC Excalibur, etc.) to deliver the best customer experience. Communicated regularly with supervisor about performance.

Assist customers in the learning and purchasing of new washers and dryers. Continual communication with customers including email and phone calls after purchase for continued follow up. Creating pleasant shopping experience through helping customers gain knowledge using Apple IPAD in-store assistance, price matching, competitor price lookup, and digital follow up shopping receipts.

Recruited experienced and first time volunteers to man kettles for the annual fundraising program. Scheduled up to 96 volunteer hours per day, 6 days per week for 5 week fundraising period. Communicated with center director about financial goals and volunteer hours. Implemented and maintained online volunteer tracking calendar. Appeared with TV and Radio personalities to promote public awareness. Displayed quick problem solving skills when volunteers cancelled or did not show up for assigned shift.

Planned and executed daily, weekly, and yearly activities. Created all communication materials and newsletters using Microsoft Office. Prepared monthly financial reporting summary. Recruited volunteers to help with activities. Mentored students through one on one interaction.

Planned weekly worship services. Recruited volunteers for execution of weekly worship services. Created aesthetically pleasing weekly Powerpoint for worship services. Recruited and led group of volunteers in the planning and organizing of trips and service projects. Created curriculum for the Biblical teaching of students. Planned and organized fundraising efforts.