Caleb Erickson Email & Phone Number

Pisgah Forest, Nc, Us

North Carolina, United States

Creating new, optimizing, training on the utilization of, and monitoring processes and procedures pre-and-post-implementation so that the defined business-success criteria are met.Crisis management through multi-departmental collaboration with a focus on determining the impact and scope of an issue and communicating it to the relevant parties in real time.Ensuring all customer needs, including escalations, are resolved to customer satisfaction while adhering to departmental and… Show more Creating new, optimizing, training on the utilization of, and monitoring processes and procedures pre-and-post-implementation so that the defined business-success criteria are met.Crisis management through multi-departmental collaboration with a focus on determining the impact and scope of an issue and communicating it to the relevant parties in real time.Ensuring all customer needs, including escalations, are resolved to customer satisfaction while adhering to departmental and healthcare industry standards and limitations.Adeptly applying skills as a Subject Matter Expert (SME) to ensure business-relevant information is collected, communicated in a way that is tailored to the target audiences, and documented to enable the company’s pharmacy business units to work successfully and efficiently.Independently assessing and organizing departmental work tasks to ensure that necessary job functions are completed timely while meeting or exceeding defined success criteria. Show less

Asheville, North Carolina, United States

I was responsible for handling customer issues/inquiries via the phone. This required independent time management to ensure that I was available for calls when needed while also completing any non-phone work that was necessary.I worked with Leadership to help uptrain my fellow peers when they asked for assistance or I noticed that they were struggling but were not asking for assistance.Utilizing effective research techniques, I became a Subject Matter Expert in Medicare B for… Show more I was responsible for handling customer issues/inquiries via the phone. This required independent time management to ensure that I was available for calls when needed while also completing any non-phone work that was necessary.I worked with Leadership to help uptrain my fellow peers when they asked for assistance or I noticed that they were struggling but were not asking for assistance.Utilizing effective research techniques, I became a Subject Matter Expert in Medicare B for Durable Medical Equipment (DME) and several state Medicaid DME programs that enabled me to create resources my peers utilized to increase their knowledge and become more effective agents.I hit the ground running, learning my role much faster and more comprehensively than was typically expected and seen with my peers both past and present. Through these efforts, I earned Employee of the Year my first full year working in this role. Show less

Asheville, North Carolina Area

I managed a team of scanning coordinators with our key responsibilities being updating and maintaining pricing accuracy for the entire store as well as working with product vendors to ensure our store is serviced correctly. It was my responsibility to make sure we were staffed correctly based on work load and training new scanning coordinators on their duties. I was one of the only scanning coordinators in the company to receive 2 perfect store audits in a row as I established… Show more I managed a team of scanning coordinators with our key responsibilities being updating and maintaining pricing accuracy for the entire store as well as working with product vendors to ensure our store is serviced correctly. It was my responsibility to make sure we were staffed correctly based on work load and training new scanning coordinators on their duties. I was one of the only scanning coordinators in the company to receive 2 perfect store audits in a row as I established processes for ensuring that all essential duties are performed accurately and timely. These audits check not only pricing and signage accuracy, but also that I maintained proper documentation as per company policies.I initially was a fully trained bookkeeper tasked with balancing the store nightly. This involved counting and verifying all cash that flowed through the store daily and setting up all tills for the next day. I was also accountable for making the bank deposits daily. As part of this role, I managed the customer service center and which included dealing with customer escalations. Show less

Arden, Nc

I supervised a group of 15-20 front end employees including bookkeepers, cashiers, and baggers to ensure that they provided the customers with the experience they deserved. Due to my 50+ IPM throughput on the cash registers and advanced bagging techniques, I was the primary trainer of new front end employees in their necessary job skills. After defining the role and responsibilities of a Supervisor of Customer Service for our store, leadership decided that I would also be the trainer for new… Show more I supervised a group of 15-20 front end employees including bookkeepers, cashiers, and baggers to ensure that they provided the customers with the experience they deserved. Due to my 50+ IPM throughput on the cash registers and advanced bagging techniques, I was the primary trainer of new front end employees in their necessary job skills. After defining the role and responsibilities of a Supervisor of Customer Service for our store, leadership decided that I would also be the trainer for new employees promoted into the SCS role as well. Show less

Arden, Nc

This was a seasonal role that I took on due to my interest in consumer electronics as well as helping customers find the product solutions to meet their needs. Because I could memorize the product specifications for both departments, I was the only seasonal employee that worked in a department outside of my assigned department during Black Friday. I maintained my department by ensuring products are displayed and stored correctly and performing regular pricing audits.