Caleb Herr Email & Phone Number

Auburn Hills, MI, US

Plymouth Meeting, PA, US

Centennial, Colorado, US

Alexandria, Virginia, US

• Modernize web pages and updated social media presence as part of comprehensive strategies to enhance customer engagement.
• Develop the content strategy for website development and social media
• Draft and produce content for marketing channels
• Produced over 12-16 KPI, Metrics reports; SEO, site visits, KPI objectives, amount of time on sites, views.
• Provided Training and Development for 8-10 external Professional Development Clients along with others as needed including, leading an External Training Education committee.
• Managed all operations within the Learning Management System.

Alexandria, Virginia, US

Richfield, Minnesota, US

• Ensured total tech support was provided to customers as needed, supporting with service requests, sales, customer questions.
• Increased revenue by up to $27k per month by bringing in new member clients, generating new sales, retaining existing members and multiple other avenues used in the business.
• Built rapport quickly and persuaded customers to buy without applying pressure.
• Leveraged data and troubleshooting to resolve customer issues

Richfield, Minnesota, US

Foothill Ranch, CA, US

• Provides outstanding customer service to each customer by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid Oakley product knowledge and all other aspects of.
• Aids customers in locating merchandise or finding the right solutions based on individual needs.
• Achieves high levels of sales performance and results.
• Assists in processing and replenishing merchandise and monitoring floor stock.
• Assists in floor moves, merchandising, display maintenance, and housekeeping of sales floor and stock room.
• Assists in ringing up sales at registers and/or bagging merchandise.

Washington, DC, US

• Maximized the ROI with $3,000 savings annually, by authoring wide-ranging roadmaps, and determining how technology would be integrated into business operations.
• Primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
• Lead the onboarding of 4 team members and the implementation of YPFP technology department.
• Created and Enhanced standard operating procedures for YPFP technology department, aligning priorities to business needs.
• Recruited 4-6 high-caliber development personnel.
• Presented budget and business planning proposals to senior leadership, advocating for junior personnel needs and segment-wide business goals.

Washington, DC, US

• Implemented instructor/vendor led training programs for local and chapter level groups on fundraising platforms and activities.
• Facilitated necessary training media platforms required to meet needs of learner.
• Update and lead development and production of www.ndss.org, facilitate and manage content updates, and email marketing.
• Supervised work of contracted employees to keep on task for timely completion.
• Developed and created programs and monitored effectiveness against individual participant needs.

Fulton, Missouri, US

• Manage the college website, and provide audio, visual, and technical support for on-campus activities.
• Maintain the www.westminster-mo.edu website, build and update web pages, edit content, and coordinate live streaming.
• Provide support for video shoots and editing, and accommodate necessary requirements for audio/visual events.

Fulton, Missouri, US

• Supervised a team of 8 other students to handle technology related projects on campus as well as 24/7 on-call support.
• Scheduled team members to efficiently handle all customer requests through a troubleshooting ticket distribution system.
• Reviewed all job resolutions to ensure customer satisfaction; troubleshot and settled all major issues.
• Coordinated audio, visual, and technical support for large-scale campus events with multiple departments; coordinated details with Administration, Faculty, and Staff; worked closely with Network Administration and Data.

Branson, MO, US

• Guided youth to adult campers in fun and safe sports activities at a Christian family summer camp.
• Supervised activities at a 40-foot ropes course with a four-level intermediate rock wall, leap of faith, and 300-foot zip line; served as head lifeguard; taught important values such as teamwork, good sportsmanship.
• Set a high standard of excellence for campers exhibited by teaching, leading, and conducting self professionally.
• Ensured all campers understood and abided by all safety and health regulations and procedures.

Fort Lauderdale, Florida, US

• Hired into a part-time sales position while attending High School, and promoted twice into leadership roles.
• Managed day-to-day operations of the store which specializes in boating accessories, apparel, and fishing supplies; scheduled and supervised a team of five Sales Associates; managed inventory, purchase orders, and.
• Provided excellent customer service activities to ensure a great shopping experience; assisted customers and utilized strong product knowledge and relationship building skills to generate sales volume.
• Processed sales/return transactions promptly and efficiently, and performed store visual merchandising duties.

B.A., Securities Studies

Bachelor Of Arts (B.A.), Transnational Studies

International Business, International Business