Computer Systems Specialist I
CurrentTroubleshoot and install hardware and software on client workstations; support 7 departments with over 250 usersRespond to help desk duties such as managing assignments from a request ticketing system and assisting with malfunctions.Implemented deployment of over 50 new systems and workstationsTake charge of inventory management, revamp computer systems, and eliminate outdated ones for seamless operations andenhanced productivity. Manage database of over 1000 systemsInteract with executive leadership, including the Board of Supervisors and CEOs, while ensuring confidentiality of private countyinformation; Assist in monthly board hearings and onboarding of new employees