Caleb Tam Email & Phone Number

Hong Kong

Tsim Sha Tsui, Hong Kong

* Operation Administer – Oversight B2B Operation as Operation Lead including people mentor and management. * Risk Control – Ensure operation process is align with Group policy, MA guidelines and PCPD ordinance* Prepared and Formulated MIS reports for Senior Leader Team and Corp.* Compliance and Audit Handling – as a B2B Ops Representative to handle internal and external audit and compliance related issues* Initiate Process Enhancement – look for opportunities to simplify the BAU process and minimize the risk of violate compliance or policy. Support new Products and changes implementation* Stakeholder Management – Cooperate and communicate with internal information security, Audit and external Credit Providers, Government Department and Vendor* Operation Transformation – on 2022, Pioneered a new Operation Module under mCRA. On 2019, successfully transform traditional paper operation to complete paperless

Hong Kong Sar

* Stakeholder Management – Cooperate and communicate with stakeholders* Team Management – Resource planning through TianJin hub and HK Spoke* Process Enhancement – Minimize the risk in operation process* Risk Management Control – Ensure BAU process is align with Group policy and MA guidelines* Innovation projects - Handle process improvement, ad hoc projects and UAT support - Mobile CASA Open - ICM – data centralization project – to centralize a data base from 7 independents system

Hong Kong Sar

* Operation Management – ensure operation is work as normal and following SLA* Document Verification –Perform Document Verification and advise on acceptance * Vendor Management –Communicate and provide training to TianJin hub on processing AIP document acceptances * Process Flow Overview – Seek opportunity to Minimize and Simplify the process flow of Card Onboarding, including Primary Cards, Supplementary Cards and Cooperate Cards* Innovation Projects – - Patriciate on Supplementary Card Simplifications Projects – shorten the TAT from 30 days to 5 days and conversion rate from 40% to 80%

Hong Kong Sar

* Monitored and controlled daily work process of Credit Card Application* MIS report preparation and analysis * Took lead in process development and improvement projects - Work flow development for the credit card imaging system (EVH)- ETC project enhancement – Shorten the TAT for ETC client from 7 to 1 days

Bachelor Of Business

Bachelors Degree, Finance And Human Resources

Diploma, Commerce