Caleb Tam Email & Phone Number

Hong Kong

Tsim Sha Tsui, Hong Kong

* Operation Administer – Oversight B2B Operation as Operation Lead including people mentor and management. * Risk Control – Ensure operation process is align with Group policy, MA guidelines and PCPD ordinance* Prepared and Formulated MIS reports for Senior Leader Team and Corp.* Compliance and Audit Handling – as a B2B Ops Representative to handle.

Hong Kong SAR

* Stakeholder Management – Cooperate and communicate with stakeholders* Team Management – Resource planning through TianJin hub and HK Spoke* Process Enhancement – Minimize the risk in operation process* Risk Management Control – Ensure BAU process is align with Group policy and MA guidelines* Innovation projects - Handle process improvement, ad hoc.

Hong Kong SAR

* Operation Management – ensure operation is work as normal and following SLA* Document Verification –Perform Document Verification and advise on acceptance * Vendor Management –Communicate and provide training to TianJin hub on processing AIP document acceptances * Process Flow Overview – Seek opportunity to Minimize and Simplify the process flow of Card.

Hong Kong SAR

* Monitored and controlled daily work process of Credit Card Application* MIS report preparation and analysis * Took lead in process development and improvement projects - Work flow development for the credit card imaging system (EVH)- ETC project enhancement – Shorten the TAT for ETC client from 7 to 1 days

Bachelor Of Business

Bachelors Degree, Finance And Human Resources

Diploma, Commerce