Senior Specialist - Health
CurrentSubject Matter Expert for Apple Health and Fitness products.-Regulated Health Compliance Lead -Monitor Regulated Health cases daily to mitigate risk, ensure compliance, and take corrective action-Ensure accuracy of health training content, processes and procedures-Deliver health training in virtual classroom-Create and deliver continuing education content for Health Support Advisors-Track trends and report to senior leadership-Partner with engineering on trending issues to ensure up-to-date troubleshooting steps are available for Health Advisors-Evaluate quality of support calls and mentoring sessions-Handle white glove escalations to resolution-Complete deep dive investigations for Health Support teams with qualitative and quantitative deliverables to improve Advisor performance