Caleb C. Email & Phone Number

Farnham, Gb

London, England, United Kingdom

As a Solutions Consultant at Botify, I have helped some of the world's largest brands improve their performance in competitive markets by leveraging our deep intelligence and automation capabilities.My role involves demonstrating use-cases with Botify solutions, understanding clients challenges & opportunities, presenting ideas on how best to solve those issues and being a key technical point of contact for the EMEA sales team.- Define solutions for customers and partners- Develop demos and POC with sales and product- Consult customers & partners on best practice and in successful implementation- Scope and best fit to customers existing tech stack- Bridge sales and product- Deliver webinars and talks - Thought leadership in tech SEOBotify is an end to end platform. Data from first party sources is brought together and understood within analytics, prioritised with ML Intelligence and resulting actions are deployed from the Botify activation suite.

Basingstoke

I worked as an solutions consultant for a recruitment software developer. A large proportion of my role was dedicated to the project management and requirement analysis of new clients in the implementation of the Hireserve ATS platform. I offered my consulting services to provide key insights into recruitment best practice and supporting new customers in adopting new systems.This commitment gave me oversight on all aspects of a clients solution starting with gathering tailored requirements which aligned to a clients recruitment processes, defining a solution that best captures how we will guide those processes within the system, training of recruitment professionals and managing a client through to a seamless handover with our talented support staff.I became ever more involved in pre-sale as a technical consultant with understanding of customer requirements and their technical feasibility within our ATS platform. This involved bid writing for RFP's, Sales demonstrations aimed at HR professionals, Systems specialists and Senior Stakeholders. I have also become accustomed to training external solution's consultants in the positioning and demonstration of the Hireserve SaaS platform.I actively managed customer accounts, with responsibility over a large proportion of our current customers. Engaging in regular review calls and developing strong relationships with customers. Identifying new sales opportunities within existing accounts whilst maintaining a positive client / account manager relationship.I promoted Hireserve's commercial partnerships. Maintaining complex B2B relationships and training technical members of staff so that they can provide support in implementation and training and to provide auxiliary technical support for our core team.

Fleet

I was employed by a multi-sector software development company called Probase. During this role I developed SQL programming experience in TSQL.I led communications with clients and ensuring all IT application support needs were fulfilled within the agreed service level agreement. This included managing the monthly delivery of bespoke reports for our clients, responding to and resolving support queries, and keeping technical documentation updated.Working within a busy implementation team I aided in new implementation projects. Managing project update calls with clients, producing accurate and detailed specifications and coordinating multiple teams of internationally and domestically based technical colleagues in the delivery of projects.

Barlborough

I was employed as a Business Application Analyst and gained 1 year of experience in COINS ERP administration, project management, user acceptance testing, and training. Colleagues know me as an enthusiastic analyst who can always be trusted to offer support. I'm highly motivated in my role mediating between IT and Business which has helped me overcome some traditional hurdles faced by application based support staff and given me a certain oversight to our business modules.Implementation of new modules within COINS ERP was a major component of my work, specifically I have delivered new business processes and management for the HR/Payroll departments within the business. Working seamlessly and professionally with External contractors and internal colleagues I have created and carried out project plans, both for extensive changes to a module and to smaller elements such as how business systems should handle rebate process. Elements of the AGILE framework of business software development were used in this role to provide software efficiently and allowing for frequent delivery of products to the business whilst minimising business impact. Projects allow for less structured incremental phases coupled with constant feedback and discussion with our colleagues reducing the risk of delivering a product that doesn't fulfil the businesses brief when any new module or feature is tested. The role helped develop my understanding of many business and construction specific processes, as part of the role I had to act as a support to business functions. I have worked with business workflows and understand how a business is structured and run from a financial perspective. I strove to be business literate to complement software administration to be a better asset to the company and help bridge the gap between business systems and business process.

Barlborough

I was working as a Business systems administrator for Avant Homes a leading house builder operating across the UK. Within this role, I was tasked to support, adapt and protect the companies IT infrastructure. A large amount of Experience working with recent Windows operating systems, Citrix and exchange. Recording and managing incidents and requests via the Remedy 10 ticketing environment. I worked within IT service management principles and part of my role includes working towards ITIL foundation accreditation and best practice within the workplace.

Chesterfield

I was employed by CSC as a first-line agent for a global service desk. In this role, I was responsible for the ownership of end user's technical issues and managing those issues by finding resolutions within the resources I have available to me. I strove to exceed the Service level agreement set by my clients and other performance pressures and relish an environment where an exceptional service is expected. As I progressed within this role I took further responsibility in my stride, working within the major incident team to provide unfaltering support to a global insurance firm and as a bridge between technical agents from a multitude of disciplines. Safeguarding data privacy and security of users and corporatenetworks.The position involved working as part of a team environment, sharing and building technical knowledge amongst alongside my colleagues to gain an understanding of the services and technologies used within a portfolio of clients. I have experience troubleshooting Citrix environments, remote desktop services, VPN services, Mainframe applications, Microsoft and IBM applications. With a clear emphasis on customer service, satisfaction and continual service improvement. I demonstrated initiative whilst working under pressure, and maintained an organised environment.