Eric Sheydwasser Email & Phone Number

Oakland, NJ, US

New York, NY, US

Curate content in Confluence space, outlining best practices and approaches to address recurring issues.◊ Develop a centralized training portal to host training sessions on new product offerings.◊ Create tools to address recurring tasks that led to an increase in productivity forProfessional Service teams..◊ Serve as an incident commander to prioritize.

New York, NY, US

Managed a team of Onboarding Specialists responsible for training and fostering success forBotify’s newest customers..◊ Streamlined processes that led to a reduction in the time to onboard new clients by 35%.◊ Collaborated with CTO & CPO to drive product enhancements through internal andcustomer-facing interviews to address their pain points.

New York, NY, US

Designed Professional Service offerings responsible for points of upsells and renewals.◊ Refined team onboarding process resulting in a 30% reduction in time.◊ Enhanced methodology to launch a new product that carried estimated revenue of $2M.◊ Spearheaded the delivery of requests for top 50 clients that carried annual revenue of $5M.

New York, NY, US

A bespoke, unified Ogilvy/GroupM team dedicated to IBM

New York, US

Directed the creation and implementation of the company’s roadmap to deploy digital marketing campaigns, partnering with executive and business managers to strategically reduce handoffs and increase speed to market. Increased visibility of roadmap status, risks and crossteam dependencies across multiple lines of business including Programmatic, Search.

New York, US

Partnered with Organic and Paid Search Team Leads to develop an integrated search marketing campaigns for Fortune 500 companies. Responsible for the timely delivery of analytic reports, key deliverables and best practice recommendations in accordance with a strategic project plan to ensure alignment against our clients’ marketing goals. Effectively.

Developed the company’s roadmap tied to the launch of website and social media campaigns. Responsible for vendor relations, timelines, budgeting and quality assurance of all deliverables. Implemented an Agile framework which led to a 30% reduction in the company’s backlog of work.

Associate Project ManagerAccountable for all web operations for internal and customer development, design, planning and quality for over 50 concurrent projects. Exceeded service level agreements (SLA) of 90 days for the life cycle of projects. Efficaciously managed multiple aspects of web development for over 50 concurrent projects. Senior Website.

East Rutherford, NJ, US

Converted paper surveys into electronic formats for posting and use on the internet to reach targeted audiences across the country.Developed indices to measure the effectiveness and reliability of survey results using proprietary and industry specific applications, such as SPSS.Verified the logic in surveys to ensure that accurate measurement objectives.

Member of a management team that created "CarShare," a transportation initiative designed to assist companies attract, recruit and retain employees from distant locations. Established a sales program targeted at the hospitality trade with potential annual revenues of $325,000.Resolved customer inquiries and implemented logistical scheduling.

Developed Microsoft Excel spreadsheets to analyze data used to target clients.Created and maintained correspondence databases using Microsoft Outlook and Goldmine.Compiled various reports and presentations to introduce the scope of the firm's activities to potential clients.

Contacted customers and obtained personal financial information to process mortgage applications.Introduced and discussed alternative financing programs.Worked with an automated database to track the status of pending applicants and applications.

Bachelor Of Sciences, Marketing Major

Education record