Project Manager
Indianapolis, Indiana, United States
• Worked closely with clients to translate project objectives into achievable timelines while utilizing various methodologies.• Ensured Client achieves value from their Salesforce investment.• Developed and managed comprehensive Project Plans and Project Timelines for each project.• Created detailed work plans, schedules, project estimates, resource plans, and status reports to drive projects quickly and efficiently to ensure projects are completed within the expected duration• Managed and delegated work to the project team to ensure team meets all timelines• Understood client businesses, their overall goals, objectives, pain points, areas of opportunity, definition of success, etc. and seek a clear understanding of how success will be measured in the engagement• Highlighted new opportunities, collaborating with a Portfolio Director and Sales as appropriate• Tracked all utilization, updated and managed accurate utilization/burn reports, and managed capacity to keep team efficiently staffed• Provided assistance to clients in the form of generating and analyzing reports, building dashboards, providing end-user support, creating account configuration worksheets, providing training, and assistance with IP warming planning, strategy & tracking• Coordinated, planned, and facilitated all internal and external meetings• Guided and owned all customer communications, as well as organized customer on-sites by coordinating logistics, planning agendas, building and deliver presentations, and demonstrating the value of on-site visits to the customer• Provided an accurate and timely forecast for project engagement through thorough planning of work• Managed conflicts with both internal and external teams and seek satisfactory resolutions• Served as a translator between Lev and the Customer to define, collect, and own customer requirements for a given initiative