Caleb Sanders Email & Phone Number

Cadiz, Ky, Us

* Assist internal employees with troubleshooting technical IT related incidents via phone, email, and chat.* Troubleshoot, diagnose and resolve the majority of all level-1 and level-2 IT related incidents.* Perform ticket logging and documentation for incident reporting purposes as well as escalation needs.* Prioritize incidents based on severity and impact to business operations.* Understand and execute standard escalation procedures within a tiered support group.* Write documentation or update the knowledge base to support quick resolution of the most frequently raised issues.* Effectively collaborate with team members and various departments across IT

Custom build PC’s based on personal client needsAdvise clients on hardware purchasing options for PC’sTaught clients step by step how to install hardware and software for PCTroubleshoot and repair hardware and software issues for PC’sIdentify/troubleshoot issues with Windows OS builds

Key member for major equipment upgrade for facility.Collaborated with management to develop, implement, and maintain programs for major equipment upgrades.Recognized for maintaining an above average run time per shiftTroubleshoot any hardware/software issues with new equipmentFacilitate ongoing maintenance to equipmentBuild and maintain relationships with truck drivers to ensure products are shipped out in a timely mannerPrepare ongoing reports for inventory and maintenance of equipment

Facilitated cleaning procedures for product lines and verified protocol for cleaning was followedAssured lines were clean in relation to allergy specific concerns, and food environment sanitationManaged department general cleaning assignments

Cleaned rooms, responded promptly to requests from guests and other departments. Identified and reported maintenance issues in all areas.Greeted and checked in customers with a friendly and positive attitude, ensuring a great experience from beginning to end of stayProcessed transactions in person and over the phone, and ensure finances are accurate at the beginning and end of each shiftAddressed complaints, glitches and/or requests in a very friendly and professional manner. Ensure that all are resolved or addressed with the proper department managerAssisted with managerial work as needed (supply ordering, facility maintenance, inventory management, etc)