Caleb Muller Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Project Lead for initiative to develop and implement an institute-wide information management strategy
• Key activities include workshop and meeting facilitation, requirements gathering, communicating effectively across multiple levels, building trust with stakeholders, strategic planning, eliciting feedback and.

Melbourne, Australia

• Product Owner for multiple ServiceNow modules
• Led initiative to roll out a project management module within my division that provided increased transparency on project progress, prioritisation and resource management
• Professional Staff Conference Technology Committee lead; managed the organisation and configuration of the technology platforms for moving the conference online (1500 attendees)
• Agile lead for tactical project to improve asset management process, led the implementation of improved approaches to Agile retrospective and planning activities
• Designed and facilitated a new Human-Centred Design workshop series

Melbourne, Australia

• Actively contributed to the development of a fast-paced, diverse, high performing team
• Led the delivery of tangible, high-impact process improvement projects from conception to implementation using Human-Centred Design, Business Analysis and Agile methodologies
• Planned and coordinated full-day discovery and process mapping workshops with stakeholders from across the university
• Designed and facilitated numerous workshops for requirements gathering, process mapping, ideation, prototyping and showcasing progress and successes
• Delivered process improvement initiatives on a deadline using Agile methodologies (90-day plans and 2-week sprints)
• Tools used: Microsoft Teams, Microsoft Planner, Confluence, Qualtrics, Oracle Service Cloud, Visual Management Board

Greater Pittsburgh Area

• Lead business analyst on a team that evaluates all significant application requests for large hospital system (>40 hospitals and 80K employees at the time)
• Led projects to evaluate and select enterprise-wide solutions for source control and contract management
• Produced reference architectures for UPMC’s health information exchange and enterprise data warehouse
• Gathered requirements, evaluated and provided recommendations for numerous technology requests such as business intelligence platforms, hospital archival systems, networked medical devices, 3D printing software, remote.
• Designated mentor for four new analysts on the Enterprise Architecture Team

Greater Pittsburgh Area

Greater Pittsburgh Area

• The Information Services Division Rotation (ISDR) Program is an accelerated two-year leadership program focused on building a strong foundation in information services management through four distinct six-month.
• IT Project Manager, initiated large project to enhance physician office onboarding into UPMC system working closely with UPMC’s Enterprise Project Management Offices
• Epic / EpicCare, HP Project and Portfolio Management (PPM), Splunk, HP Service ManagerUNIX Services (July 2014 - Jan. 2015)
• Systems Administrator, converted primary server install script from bash code into Puppet code, produced structured architecture assessment for high performance computing cluster solution
• RHEL 6, IBM's AIX 6, Bash scripting, VIM, Puppet Orchestration, VMware vCenter / vSphere, InfoBlox, Splunk, HP Service ManagerEnterprise Communications (Jan. 2014 - July 2014)
• Business Analyst, discovered data for conference calls with only one person on the line, implemented control to save UPMC ~$11,000/year

Columbus, Ohio Area

• Led a team to analyze the intake through exit process at the VoAGO Single Men's Homeless Shelter
• Identified ways to improve efficiency and effectiveness of the program by interviewing clients and staff, researching other shelters, and examining technology usage
• Presented twelve recommendations to Program Director and other leaders

Columbus, Ohio Area

• Managed website and database using a Membership Management System (MMS)
• Edited articles for the OWEA's quarterly magazine, the Buckeye Bulletin
• Assisted in organizing and running the 2012 OWEA Annual Conference

Columbus, Ohio Area

• Served ice cream, sundaes and milkshakes
• Cleaned store and store equipment and restocked store shelves
• Created a positive experience for customers through engaging humour and positivity

Master Of Science (Ms), Information Technology Management, Qpa: 3.97

Bachelor Of Science (B.S.), Computer And Information Sciences, General, Overall Gpa: 3.80, Major Gpa: 3.82

Activities and Societies: Cross Country, Indoor and Outdoor Track and Field, Student Senate, American Computing Machinery Club, Rotaract.

Gpa: 4.31

Activities and Societies: Cross Country, Track and Field, National Honor Society, Cum Laude Society, Senior Project at Priority Designs