Caleb Muller Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Project Lead for initiative to develop and implement an institute-wide information management strategy• Key activities include workshop and meeting facilitation, requirements gathering, communicating effectively across multiple levels, building trust with stakeholders, strategic planning, eliciting feedback and coordinating multiple workstreams

Melbourne, Australia

• Product Owner for multiple ServiceNow modules• Led initiative to roll out a project management module within my division that provided increased transparency on project progress, prioritisation and resource management• Professional Staff Conference Technology Committee lead; managed the organisation and configuration of the technology platforms for moving the conference online (1500 attendees)• Agile lead for tactical project to improve asset management process, led the implementation of improved approaches to Agile retrospective and planning activities• Designed and facilitated a new Human-Centred Design workshop series

Melbourne, Australia

• Actively contributed to the development of a fast-paced, diverse, high performing team• Led the delivery of tangible, high-impact process improvement projects from conception to implementation using Human-Centred Design, Business Analysis and Agile methodologies• Planned and coordinated full-day discovery and process mapping workshops with stakeholders from across the university• Designed and facilitated numerous workshops for requirements gathering, process mapping, ideation, prototyping and showcasing progress and successes• Delivered process improvement initiatives on a deadline using Agile methodologies (90-day plans and 2-week sprints)• Tools used: Microsoft Teams, Microsoft Planner, Confluence, Qualtrics, Oracle Service Cloud, Visual Management Board

Greater Pittsburgh Area

• Lead business analyst on a team that evaluates all significant application requests for large hospital system (>40 hospitals and 80K employees at the time)• Led projects to evaluate and select enterprise-wide solutions for source control and contract management• Produced reference architectures for UPMC’s health information exchange and enterprise data warehouse• Gathered requirements, evaluated and provided recommendations for numerous technology requests such as business intelligence platforms, hospital archival systems, networked medical devices, 3D printing software, remote access tools, collaboration suites, customer relationship management platforms, and static code analysis tools• Designated mentor for four new analysts on the Enterprise Architecture Team

Greater Pittsburgh Area

Greater Pittsburgh Area

The Information Services Division Rotation (ISDR) Program is an accelerated two-year leadership program focused on building a strong foundation in information services management through four distinct six-month rotations in UPMC's Information Services Division. In addition to the rotations, program participants present to executives after each rotation, participate in and organize community service events, and build relationships across the organization.Ambulatory eRecord (Jan. 2015 - July 2015)• IT Project Manager, initiated large project to enhance physician office onboarding into UPMC system working closely with UPMC’s Enterprise Project Management Offices• Epic / EpicCare, HP Project and Portfolio Management (PPM), Splunk, HP Service ManagerUNIX Services (July 2014 - Jan. 2015)• Systems Administrator, converted primary server install script from bash code into Puppet code, produced structured architecture assessment for high performance computing cluster solution• RHEL 6, IBM's AIX 6, Bash scripting, VIM, Puppet Orchestration, VMware vCenter / vSphere, InfoBlox, Splunk, HP Service ManagerEnterprise Communications (Jan. 2014 - July 2014)• Business Analyst, discovered data for conference calls with only one person on the line, implemented control to save UPMC ~$11,000/year• Microsoft Excel (Pivot Tables, VBA), Avaya Site Administrator, WinCall, SkypeDisaster Recovery / Service Continuity (July 2013 - Jan. 2014)• Business Analyst, decreased number of unassessed applications by 50% (1100 total applications), produced budget gap analysis for critical applications without disaster recovery capability• Microsoft Access and Excel, HP Service Manager

Columbus, Ohio Area

• Led a team to analyze the intake through exit process at the VoAGO Single Men's Homeless Shelter• Identified ways to improve efficiency and effectiveness of the program by interviewing clients and staff, researching other shelters, and examining technology usage• Presented twelve recommendations to Program Director and other leaders

Columbus, Ohio Area

• Managed website and database using a Membership Management System (MMS)• Edited articles for the OWEA's quarterly magazine, the Buckeye Bulletin• Assisted in organizing and running the 2012 OWEA Annual Conference

Columbus, Ohio Area

• Served ice cream, sundaes and milkshakes• Cleaned store and store equipment and restocked store shelves• Created a positive experience for customers through engaging humour and positivity

Master Of Science (Ms), Information Technology Management, Qpa: 3.97

Bachelor Of Science (B.S.), Computer And Information Sciences, General, Overall Gpa: 3.80, Major Gpa: 3.82

Activities and Societies: Cross Country, Indoor and Outdoor Track and Field, Student Senate, American Computing Machinery Club, Rotaract.

Gpa: 4.31

Activities and Societies: Cross Country, Track and Field, National Honor Society, Cum Laude Society, Senior Project at Priority Designs