• Manage user accounts and permissions in Active Directory and Office 365, ensuring secure access control.• Troubleshoot network connectivity issues, enhancing network reliability and performance.• Implement drive encryption and data recovery procedures, safeguarding data integrity and security.

• Led orientation sessions for over 200 students, ensuring seamless campus transitions.• Addressed over 300 questions and concerns, providing exceptional customer service.• Collaborated with a team of 22 peers and supervisors to ensure smooth operation of orientation activities, utilizingstrong communication and teamwork skills.• Managed time and tasks effectively, contributing to a 95% satisfaction rate among new students.

• Processed all cash and credit card transactions for customer orders.• Utilized excellent customer service skills to ensure an accurate and pleasant customer checkout experience.• Achieved a 30% reduction in customer complaints through problem-solving and effective communication.• Gathered customer feedback through surveys and used the data to improve customer service.