Caleb Stephenson Email & Phone Number

Selma, Nc, Us

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

A call center environment for Falcon debit and FDWC credit card analysis.Analyze debit and credit cards for suspicious activity and make decisions on calling or contacting members about their recent history.Maintains a current average of 180 cases reviewed during 10 hour working day.Processes requests for out of state or international travel notices for debit and credit cards using the VISA Risk Management software.Responds to daily group communication requests for assistance from junior employees and management requests for assistance.Educates members on ways to help prevent potential future fraud through safer debit and credit card use.Assists other Credit Union employees on questions regarding current status of fraud investigations and concerns about possible fraudulent contact from impersonations of the Credit Union.Identifies and reports potential member impersonations or instances of elder financial exploitation to team and management.Assists with training of new Fraud Prevention Technicians during onboarding training with listening in to calls and answering questions on processes.

A call center environment for Falcon debit and FDWC credit card analysis.Review member debit and credit card account activity and make analytical decision if a member’s card is currently affected by possible fraudulent activity.Assist members with questions and concerns regarding fraudulent or possible scam activity on cards.Make outbound and receive inbound calls to members concerning suspicious activity in VISA Falcon system for debit and credit card fraud.Analyze member’s validity through comparison to existing security information for approval of fraud prevention security being removed to allow card activity.Report suspicious fraud trends and activity to Fraud Prevention Management and team for emerging trends as working day develops.

Raleigh, North Carolina, United States

Processed real estate tax payments and disbursements in a timely and accurate manner for both County and Town annual disbursements.Collaborated with real estate tax agencies, insurance companies, insurance agents, members, and Credit Union employees to remedy insurance and real estate tax concerns.Distributed and managed a group email box to accurately and timely distribute assigned tasks to other escrow technicians.Maintained member relationships through timely and regular communication over the phone and through email.Sorted and distributed daily physical mail received from insurance companies, agents, and real estate tax agencies.

Raleigh, North Carolina, United States

Responsible for escrow account management relating to real estate mortgage loans.Responsible for monitoring and maintaining homeowner’s insurance for real estate mortgage loans.Processed insurance payments in a timely and accurate manner averaging 150 escrow disbursements weekly.Processed production and exception reports related to escrow account management.Assisted members and Credit Union employees with real estate insurance questions on the phone and through email communication.Prepared and corrected escrow analysis statements.

Morrisville, Nc

•Analyzed old travel policy and updated it to better fit 2018 costs in order to cut costs and provide a streamline guide to company travel•Joined in a corporate environment and gained insight into the culture of a corporation compared to the concepts learned in the classroom

Clayton, Nc

- Trained 30 new cashiers of ways fix problems with the point of sale system that prevented less calls for customer service and increased the speed of lines- Adapted different way to greet customers and made personal connections to increase desire to return and spend more time shopping, increasing overall sales with loyal customer base- Achieved employee of the month in April of 2017 for upholding corporate values and solving difficult problems that were caused by a scanning mistake of item

Smithfield, Nc

- Achieved employee of the month in May by increasing personal sales by $200 per shift on average and increasing overall sales volume per customer by building strong customer relations- Accounted for inventory at the end of the week, counting every style and size shoe of approximately 750 pairs, leading to an accurate count when new shoes are to be ordered

Zebulon, Nc

Bachelor Of Science In Business Administration, Major: Accounting | Minor: Computer Information Systems

Activities and Societies: AITP (Association of Information Technology Professionals) 2017-2018 | Intermural Spring Basketball 2018 |.

Associate Of Science - As, Pre-Science