César Caleffi Saito Email & Phone Number

Responsible for driving customer engagement in our UK and Brazil markets. My key responsibilities include:Developing and executing marketing campaigns;Managing the daily execution of automation campaigns, from creating creative briefs to segmentation and testing;Working with the Content Marketing team to identify and promote materials that enhance the campaigns;Conducting tests to optimize engagement and conversion rates, fostering a culture of continuous experimentation;Working with the Product team to implement new communications and journeys as we launch new features for our customers;Monitoring email health metrics, including open rates, click rates, and deliverability, to ensure the effectiveness of the campaigns.

São Paulo, São Paulo, Brasil

Responsible for the customer journey and monitoring of KPIs that influence the customer experiencewith Nutrien.Managing CRM strategies focused on the customer journey;Analysis and discussion of survey results with business areas;Creation of engagement campaigns;Monitoring NPS, CSAT and CES surveys.Supplier management;

São Paulo, Brasil

São Paulo, São Paulo, Brasil

Bayer’s digital agriculture business Responsible for CRM strategy and creation of communication materials, supplier managementusing agile methodologies, working in multidisciplinary squads and monitoring campaignperformance.Activities:Management of digital marketing campaigns in Latin America (email, push, in-app);Monitoring KPIs of communication channels;Aligning initiatives with global teams;Optimizing web pages;Creating landing pages and newsletters;Managing suppliers and monitoring demands and backlog;Leading engagement marketing fronts for Latin America;

São Paulo, Brasil

São Paulo, São Paulo, Brazil

Worked across marketing areas such as Product, Content, Knowledge and Engagement and Growth Marketing. Responsible for creating and reviewing communication pieces, inbound marketing, content and knowledge bases and managing the cross-channel editorial calendar (blog, e-mail, social, in-app notifications).

São Paulo Area, Brazil

Responsible for the communication and logistics of trainings for the sales team.Activities:Support to the Marketing & Product Management training team;Creating and publishing training programs;Responsible for training logistics;Analysis of reporting data;Building presentations and communication pieces;Monitoring budgets;

São Paulo, São Paulo, Brazil

Responsible for internal communication, training and user management on the platform developed.Activities:Provide training for employees on multiple sites and customer service center;Internal communication;Monitoring of metrics;Maintenance of the user base;

São Paulo E Região, Brasil

Responsible for maintaining and monitoring the services provided by Parafuzo, maintaining the good relationship between the company, customers and professional partners.Activities:Support the company's customers and partners;Monitoring customer service processes.

São Paulo E Região, Brasil

The Xpeer team is responsible for ensuring the excellence of Nubank's relationship with its customers, leveraging their experiences with the company, in order to always deliver a WOW experience.Among my activities, was included:Analysis of new customer documentation;Analysis of possible document frauds;Support via email, chat and phone;Updating customer registration;Logistics deals and delivery problems;Analysis and support of disputes and chargebacks;Owner of the team's SLA analysis project;Assistance in the onboarding training of new employees.