Caleia Thomas Email & Phone Number

United States

Performed venipuncture and other blood collection procedures according to established standards.Assisted in the preparation of laboratory specimens for analysis and testing.Maintained a clean, safe, and organized work environment. Verified patient information prior to specimen collection.Collected specimens from pediatric, adult, geriatric, and special needs patients.Provided assistance to clinical staff during patient visits.Educated patients on proper blood draw techniques.Processed samples accurately and efficiently.Prepared and packaged specimens for courier transport.

United States

Assisted in the development of referral processes and procedures. Conducted outreach to community providers for referrals and resources.Maintained accurate records of all referrals, including contact information and follow-up activities.Coordinated with external agencies to ensure timely processing of referrals.Performs data entry and approval of all pre-certification notification only requests (no clinical review) utilizing established criteria and guidelines and documenting according to standard templates and with established policies and procedures.Reviews eligibility and benefits of the member, utilizing established criteria and guidelines and coordinates with member services and benefits department.Aids specialists or primary care practitioners and office staff on coding and target review questions.Once data entry is complete a copy of the referral form is sent to the consultant via the member or fax. Assists and educates members by answering questions regarding referral and authorization process. Assists and educates the external consultants with questions and concerns with the referral process in the medical office.Ensure coding is completed correctly on all requests to meet all regulatory guidelines and audit standards which will result in compliance and correct reimbursement.

United States

Provided primary customer support to internal and external customers. Answered customer telephone calls promptly to avoid on-hold wait times.Collected and analyzed customer information to prepare product or service reports.Recorded account information to open new customer accounts.Offered advice and assistance to customers, paying attention to special needs or wants.

United States

Answered customer inquiries and provided accurate information regarding products and services.Provided excellent customer service to resolve customer complaints in a timely manner.Gathered customer feedback through surveys and used the data to improve customer service.Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.Reduced inventory costs through evaluating and streamlining vendor selection process.Trained staff in effective section management, resulting in increased sales and reduced patron wait times over 3 month period.Exceeded restaurant sales goals for 2019.Motivate staff with weekly sales incentives and rewards.Increased customer satisfaction through targeted customer surveys, and implementing top 5 recommendations.

United States

Utilized Nexis Lexis for proper card verificationHandling problem recognition, research, isolation and resolution stepsTroubleshooting issues with our remote deposit and check scanning solutionsInstalling and troubleshooting software or hardwareKnowledge of firewalls and drivers as well as providing support via remote desktop