Caleigh Allen Email & Phone Number

Kissimmee, Fl, Us

Orlando, Florida, United States

• Create a distinctly magical experience for the guests• Supervised stocking of all carts/locations in my area• Trained new cast members of all positions in my department• Opened new quick service location in Epcot, “Connections Café & Eatery”• Assisted Leadership in organization and management tasks as needed• Proficient in outdoor vending and quick service locations

Orlando, Florida, United States

• Helped customers grasp full understanding of all of Apple’s products• Create customized solutions to meet each customer’s needs• Assisted with trouble shooting and problem solving customer issues• Tech support, financing assistance, store stock and design assist

Greater Atlanta Area

Oversee and manage 80+ employees in Customer Service, Sales, and Online Department• Assist 2,000 + customer accounts since hiring• Bring online Customer Service online rating up from 2.7 to 3.4 since taking position• Saved company over $100,000 in merchandise by correcting errors made in sales and financing• Train and mentor Representatives in formal Customer Service Training• Maintain service records in reporting system (Storis) weekly• Generate/maintain positive relationships with current and prospective customers and employees• Serve as the main point of advisement for employees when dealing with customer issues

Greater Atlanta Area

Created business model to service customers at home for children’s entertainment• Oversaw 30+ part time employees traveling to/from office and home locations• Managed relationships with 200+ repeat customers over the course of five years• Maintained contracts with corporate sponsors such as Atlanta Gladiators Hockey Team, Georgia Aquarium, Children’sHealthcare of Atlanta, Woodruff Center for the Arts, Olivia’s Dollhouse ATL, Aurora Theatre, and more• Analyzed, increased, and maintain social media, website, and online interactions with clients• Created positive experiences for clients and children through character events, organized booking processes, andconsistent positive programming

Greater Atlanta Area

Assisted guests with issues within Guest Relations, Entertainment, and Customer Service Departments• Educated guests with leading tours and demonstrations• Learned additional Marine Biology material to better serve guests with correct and extensive information• Founded the Entertainment Department and all original and current programs, shows, and entertainment activities• Wrote and orchestrated 80% of still currently used guest relations entertainment

Greater Atlanta Area

Assisted customers daily with sales and medical issues• Maintain daily schedule of customer appointments• Provided a positive experience during customers treatments by knowledge of procedures• Serve as point of advisement for customer issues with sales and medical departments

Greater Atlanta Area

Front Desk AssistanceHandling appointments and information for CEO