Senior Onboarding Specialist
CurrentResponsibilities:- Aid and provide guidance to clients throughout the design process of their websites.- Assist client with questions regarding DNS, domain transfers, and perform email set-up and trouble-shooting. - Expedite acquiring, setting up, and transferring a client's domain and email to our platform. - Deliver a client experience that promotes a high level of confidence in iMatrix through service excellence, fast cycle time, product expertise, timely follow-up in communication, and accurate results in deliverables. - Communicate with clients via ticketing system, phone, or other electronic media. - Assist clients in understanding the best SEO practices in order to drive traffic to their site. - Understand, navigate, and utilize ticketing, billing, and other proprietary systems. - Provide guidance in issues of a technical nature to clients in a non-technical field. - Eliminate the complexity of successful web marketing with one-stop, turnkey solution that allows clients to focus on running their business. - Ensure continual product relevance by routing client needs and requests and knowledge of the client environment to team management. - HTML, CSS, and website management.