Cale Ramaker Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

• Captain of 400+ employee team and $19 million in revenue for wheelchair, full-airline handling, aircraft security. Nurtured dramatic about face on wheelchair performance with largest customer, United, rebuilding.
• Championed full turn-around of United wheelchair contract; removal of action plan in 5 months of hire
• Driving down new lows in OT (3.53% v 11%), injury rates, attrition with 25% growth in size, volume
• Flawless induction of entirely new dispatch, wheelchair tracking technology in single overnight switch
• Successful start-up of first-ever above and below wing operations with new airline partner at DEN

Denver, Colorado, United States

• Leader of 140+ person contract for Delta Air Lines. Ever-improving performance in cabin service, lavatory/water and charter operations, culminating in highest-ever contract KPI (YE 2022). Drove reduction in safety.
• Leading continuous operational improvement across DEN DL with YE23 KPI on pace for 4.5 above
• Highest-ever quality audit scores from DEN DL cabin cleaning, security searching achieved by DEC22
• Improved head count compliance to 100% by NOV22, from 68% during summer ‘22

New York, United States

• Responsible for managing the new Global Cleanliness division at the New York John F Kennedy (JFK) hub, building out Delta’s Care Standard across the travel ribbon. Achieved improved operational metrics and customer net.
• Led 45% improvement in Key Performance Index (KPI), reaching 3rd best among Delta’s 9 hubs (4.78 out of 5, NOV21)
• Achieved 98% inventory compliance, best among hubs, following remodel of warehouse and inventory systems as risk acceptor
• 342% NPS improvement in customer cabin clean satisfaction for PM departures after leading cabin vendor on overhauling operation and delivery (15.04 OCT21 from -6.21 JUL21)
• 50% increase in airport clean customer net satisfaction (NPS) score amid new partnership with terminal operator and janitorial vendor (17.84 NOV21 from 6.63 JUL21)
• Rebuilt processes for RON (return overnight) cabin clean work, achieving 75% improvement in vendor data reporting and best monthly performance (NOV21 97.0 score v 94.1 goal)

Greater Seattle Area

Responsible for leading client’s media, public, political campaigns to successfully ease regulations for producing PPE in COVID pandemic. Creating deft playbook and messaging for C-suite leadership communicating negative cutbacks. Improving group standards in creative writing and storytelling for public content.

Greater Seattle Area

Developer of new planning and editorial execution for sports department in 13th largest US TV market. Project manager as creator, producer, and on-air talent for live studio, remote, pre-produced programming on major league sports. Securing additional responsibilities of simultaneously anchoring weekend evening newscasts.

Las Vegas, Nevada Area

Newsroom leader improving last place morning newscast to first place in household ratings. Increasing viewership 136% year-over-year. Creator of a weekly branded education segment.

Orlando, Florida Area

Creating partnership with iHeart Radio sharing on-air talent and content with no additional costs. Leading a team from brainstorming and execution on first-ever 11pm newscast. Main news anchor on primetime weeknight newscasts. Developing close relationships with NASA in reporting on Space Shuttle launches and landings.

Orlando, Florida Area

Primary fill-in host on 3-hour morning hot button, political call-in show. Additional morning fill-in host and guest on other iHeart venues.

Des Moines, Iowa Area

Anchor, Reporter and (occasional) Sports Anchor for NBC affiliate in Des Moines, Iowa. Hired to cover Iowa Caucus & 2004 Presidential Campaign. Promoted to full-time to Anchor Weekday Morning and Noon Newscasts.

Greater Minneapolis-St. Paul Area

Promoted to Anchor Weeknight 5pm & 9pm newscasts nine months after hire. Reporting beat covering Northwest Airlines.