Daniel Calhoun Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Leading a team of Documentation Specialists which consists of daily capacity monitoring, project management, performance evaluations, quality checks and problem solving. • Educating and training Scotiabank employees in Global Operations to think about processes in a more valuable way; focusing on standardization, operational efficiency and the customer experience. • Assisting in the development of an engagement approach/structure designed to document a large quantity of processes with velocity and build the foundation of a centralized repository.• Coaching team members and business partners on the fundamentals of how to extract relevant information for a process from a subject matter expert through targeted interview questions/tactics.• Directing the extraction of issues/gaps while documenting the current state processes with each business unit to provide business partners with an optimal overview of short- and long-term improvement opportunities.

Toronto, Ontario, Canada

• Performed analysis and diagnosis in various business processes of functional areas across Information Technology and Solutions by looking at demand, flow and capacity to measure operational effectiveness and areas for process improvement.• Developed hypothesis, synthesized findings, quantified opportunities and communicated results in executive presentation meetings to help leaders reach their annual bank reduction target listed in their yearly goals.• Supported the design of future state/optimized organizational structures and processes by developing a tactical implementation plan to help guide the organization through the proposed changes.• Supported development and delivery of training and workshops to front line staff to establish sound Lean Management Systems, including but not limited to team huddles, visual boards, problem solving as well as Key Performance Indicators and metrics to build engagement, transparency and a two way escalation process.• Supported front line management to implement operational changes as well as promote team member development through coaching and feedback. This in return provided better team morale and allowed for greater team effectiveness.• Identified opportunities and drove improvement in the internal SCT & Lean Program center of excellence which contributed to the overall capability building and performance of the team.• Developed and maintained good working relationships with management and staff while working on sensitive project initiatives to build a trusting line of communication.

Scarborough

• Performed hardware asset tracking through an asset management database by pulling daily reports to verify Scotiabank and IBM compliance terms were being met.• Consolidated multiple asset reports, in various formats from multiple sources to ensure consistency among involved parties.• Performed independent analysis, problem solving and problem management initiatives to assist in transitioning asset tracking as an in-house initiative at Scotiabank.• Worked with vendors to identify hardware and software attributes to dispose of or decommission items that were no longer needed.

1 University Avenue

• Provided insight on the collaboration between Service Management and Asset Management.• Supported both remote and in office employees with technology related issues.• Set up new employees with their workstation and provided them with technical assistance.• Continued to perform data entry of IT assets and/or foundation data within the Remedy asset and configuration management system.• Assisted in Asset Management Risk Mitigation Plan and Process for Project One - Infrastructure.

1 University Avenue

• Performed a physical hardware and software inventory of all deployed IT assets within the organization to validate and determine stock.• Tracked and labeled all un-recorded IT assets to prevent the company from monetary loss.• Tracked vendor service deliveries with respect to the compliance of contractual service levels in various areas, as well as performing analysis and reporting to ensure consistency.• Executed the service request management process through ‘Maximo’ and ‘ServiceNow’ to assist with request transparency amongst different support teams.• Drafted policies, procedures and other management status reports to support management in business decisions as well as operational progression.

Scarborough Schools/Arenas

• Conduct a soccer program weekly with children under the age of 12.• Create practice plans and teach essential skills.• Assist the arena operator in clearing the ice of skaters for rink resurfacing.• Ensure safety of skaters at all times.• Attend mandatory Divisional Training sessions.

20 Mclevin Avenue, Scarborough, On

• Receive incoming inventory items, log into warehouse system, and stock inventory in the proper location.• Fill customer invoices. Check part numbers, clean and pack inventory items, and load them onto company vehicles for delivery.• Inspect inventory for defects, scratches or other damage. Notify Warehouse Manager of problems.• Follow all company safety and accident procedures while on company premises or operating company vehicles or equipment.• Track all inventory in appropriate system.• Report any customer problems or concerns immediately.• Enforce policies and procedures to ensure efficient, effective, and safe warehouse operations.• Maintain working knowledge of warehouse data system and performs various tasks within the system.

Fernie House - 437 Port Union Road, Toronto, On

• Monitored the activity of young offenders in a halfway house to ensure the safety and protection of themselves and the community prior to release. • Interacted with youth as a role model and mentor to initiate a positive influence during school hours as well as leisure activities through selected development programs.

Old City Hall - 60 Queen St W, Toronto, On

• Managed a caseload of 4-5 clients, maintained client files, prepared warrants, counselled individuals and connected them to programs and treatment to help with their rehabilitation needs.• Conducted interviews in court holding cells with distressed clients and responded back to the court on the results and behavior that was observed along with a decision to grant bail or not to the client.

Bachelor Of Arts (B.A.), Sociology

Community & Justice Services Program, Criminal Justice And Corrections, Graduated With Honors