Cali Cox Email & Phone Number

• Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions• Communicates product updates, new features and functionality to client base• Provides support and best practices to the client for all TM products including archiving data, loading events, setting rules, adding hardware, and communication to other TM servers• Troubleshoots software and hardware issues and provides coordination of a networking issues• Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting

• Lead Archtics, TM1, FEVO and customer database to build and manage all ticketing offers and provide support for the sales and service team• Provided daily, weekly and match day reports • Served as the key stakeholder in learning the CRM system • Acted as Box Office manager for all regular season and playoff matches, serving as the liaison between the KC NWSL sales team and Legends box office staff• Proactively looked for opportunities to improve ticket operations and implement industry best practices

Scottsdale, Arizona

● Assisted with day-to-day ticket operations, such as processing transactions, updating account data/information, initiating refunds, building Season Ticket payment plans, invoicing accounts, and running necessary reports to complete various projects within the sales team● Resolved ticketing issues internally and externally● Executed the annual renewal and relocation campaign while maximizing 80% customer retention & revenue generation● Created Season Member bulk and one-on-one correspondence through phone calls, in-seat visits, emails, texts and events● Performed game-day responsibilities, including working the Season Member table, managing Season Member benefit items & distribution, and assisting with group experiences

Kansas City, Missouri

● Assisted with Season Ticket Member database and CRM management using Archtics and Microsoft Dynamics● Processed and fulfilled external and internal ticket requests per sales associates’ and ticket holders' requests● Aided ticket holders at various STM events● Assisted with scanning and electronic organization of all relevant ticket office STM documentation

Kansas City, Missouri Area

● Created potential leads for new single game and season sales● Represented the team on game day as a fan liaison● Assisted with team's annual Select-a-Seat event● Conducted pre-game on-field activations for area youth groups

• Wrote pre- and post-game releases • Assisted in statistic keeping during PSU sporting events using SideArm Sports (volleyball, football, men's and women's basketball, softball, baseball, men's and women's track and field)• Created and updated online media guides using Adobe InDesign• Updated records and past results on the PSU Athletics website• Keep up with social media during home sporting events• Assisted SIDs and administration with miscellaneous tasks as neededNotable experiences: • Posted results and handled social media for the MIAA Conference indoor track meet and the 2016 • NCAA DII Indoor Track and Field Championships, both hosted by Pittsburg State University.

Master Of Science In Education, Sport Management

Bachelor Of Science In Communication, Public Relations/Image Management

Education record