- Serve as the primary macOS endpoint engineer, managing ~150 endpoints using Jamf Pro MDM and Apple Business Manager.- Manage a comprehensive IT infrastructure, administering AWS cloud services (EC2, S3, Route 53), OneLogin SSO, and Microsoft 365 to ensure scalability, security, and operational efficiency.- Lead training sessions and create detailed technical documentation for users and administrators, enhancing system adoption and reducing support requests.- Standardized and secured macOS endpoints using Jamf Protect EDR, Jamf Pro MDM, Jamf Connect, custom scripting and open source software to enforce updates, encryption, and compliance with CIS benchmarks.- Implemented and managed security controls as required by DFS regulations, including monitoring systems through SIEM (Sumo Logic) to identify and mitigate risks in real-time.- Developed comprehensive cybersecurity training and regular awareness campaigns, including an annual training program.- Automated security policies and protocols across IT systems using PowerShell, ensuring secure access and data protection.- Administer all SaaS applications including Slack, Zoom, Atlassian JIRA, Box, etc.- Administer Microsoft 365 suite, managing user accounts, mailboxes, and security settings in Exchange Online.- Test, update, and implement business continuity plans.- Managed and trained a new employee to take over key IT support and administrative tasks, enabling me to focus on more advanced technology initiatives and projects.- Ensure secure and highly-available operations across the company’s four office locations, including network infrastructure, printers, and A/V equipment.

- Maintained ~150 personal and public Macbook Pro/Mac Mini computers using JAMF software, as well as Windows virtual machines and servers.- Resolved end-user hardware and software issues through internal ticketing system, remote support over the phone/screen-sharing, and in person.- Performed basic network tasks including managing file servers, Active Directory users and groups, and network switches.- Wrote clear end-user and internal documentation on various technical processes and organization-specific technology recommendations.- Managed user phones and communication using the Cisco UCSM and Cisco Jabber software.- Contributed to company-wide migration from IBM Notes to Microsoft Outlook/Office 365.