Erik W. Email & Phone Number

Madeira Beach, FL

St Petersburg, Florida, United States

Saint Petersburg, FL, United States

Riverview, Florida

Tampa/St. Petersburg, Florida Area

Thorough review of agent submitted feedback once our writers or myself has either corrected the process or seeking guidance on a certain topic. Once I have reviewed the updated information, I will ensure that the contents of the document are correct and follow our current processes before forwarding this to the editor for publishing. Verification of.

Indianapolis, Indiana Area

Managed four retail payment locations with twelve direct reports, verification of daily payment batches, bank deposit reconciliations, monitoring inventory levels, coaching/training on new policies and procedures, conducting team meetings to ensure that we are meeting company goals and incentives. Writing both mid-year and end of year reviews, setting.

Indianapolis, Indiana Area

Daily monitoring of our five Indianapolis retail center employees, cashier verification and preparing daily deposits, coaching and training, handling customer escalations/concerns when visiting our retail center. Assisting the call center supervisor with supervisor calls/emails to ensure two hour turn around compliance.

Indianapolis, Indiana Area

Ensured timely response to residential and business customer concerns and complaint resolutions from agencies such as the BBB, IURC, FCC, as well as other sources such as Corporate, Sutherland Global Services, NPS survey programs, transferred calls, walk-ins and emails.

Indianapolis, Indiana Area

Trained customer service representatives on customer service functions, one call resolution & problem solving skills. Trained several departments on the launch of our new AVAYA phone system, new commission plan & promotions for retaining customers. Coaching / administrating corrective action plans for my group on their attendance, talk time & exception.

Indianapolis, Indiana Area

Assisting various departments with proper adjustments, processing return checks, sales orders for the sales department, analyzing and preparing weekly reports generated from customer write-off balances for CMI (credit management incorporated.), collection of balances from selected customer accounts, company issued tools, education payments & computer loans.

Indianapolis, Indiana Area

Assisted technicians / various departments with Broadband support. Monitoring and routing daily jobs for service and installation technicians. Following up on all service calls and installations to ensure excellent customer satisfaction. Managing service personnel and benefits.