Callum Launder Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• Providing VIP hardware, software, and desktop support to a number of private equity, law and Healthcare companies, including Permira, TDR Capital and Hallo.• Assisting with audio visual equipment and troubleshooting for Zoom, Teams, Cisco and Logitech.• Mobile phone management (Intune/Endpoint Manager) for iOS and Android devices.• Setting up builds for Windows, Mac and Windows devices and making sure they are compliant with the use of MDM and Endpoint management, as well as BitLocker, OS and software installation.• Providing Ad-hoc support when needed, including but not limited to assisting with office moves, involving re-patching, disassembling/reassembling of server racks, as well as installing switches, servers, and UPS’s.• Basic network troubleshooting skills and VPN support.• A wide range of application support including Adobe Creative Cloud and Microsoft Office.

London, England, United Kingdom

● Independently visiting client sites to perform hardware, software, and networking support.● First point of call for an MSP supporting 30-40 companies across London ranging from PR, recruitment, Insurance and Law.● Taking appropriate troubleshooting steps using a knowledge base, sorting them through priority, and escalating when necessary. ● Using a ticketing system to ensure SLA’ are met whilst keeping users and colleagues updated on progress.● Maintenance tasks for a range of servers, desktops, and mobile devices, including the monitoring of updates, patches, backups, and services.● Documenting and updating knowledge where necessary, including AutoTask, OneNote and Keeper.

Witham, England, United Kingdom

• Providing clear and concise technical support for both hardware and software within the company across multiple branches, ensuring issues are efficiently and effectively resolved through email, chat platforms, VoIP phone systems, and remote desktop protocols including TeamViewer and Windows Remote Desktop Protocol.• Configuring and installing devices for employees, including laptops, desktops, printers, monitors and peripheral devices.• Taking appropriate troubleshooting steps using a knowledge base whilst working through issues, sorting them through priority, and escalating when necessary.• Managing user accounts through Active Directory.• Creating and editing database reports using Windows SQL server and Microsoft Excel.

Southend-On-Sea, England, United Kingdom

• Efficiently worked with CRM software, to manage and appropriately handle ticketing requests as well as log customer interactions• Communicated effectively with customers using VoIP phone systems and engaging through emails to handle customer queries

London, England, United Kingdom

• Thorough inspection, testing, and diagnosing of faults with specialised electrical tools and components• Installed electrical systems and components, including fuse switches, lighting circuits and distribution boards• Effectively worked as a team to feed electrical wires to the designated locations, in preparation for installation• Worked with metal including, conduit, tray and basket to feed, insulate and protect cabling• Attention to detail when designing, cutting and manipulating electrical materials• Obtained necessary materials for co-workers to ensure a fast work ethic is maintained and minimal downtime in completion of work

Bachelor'S Degree, Computer Science, Certification In Computer Science

Level 3 National Extended Diploma, Ict, Triple Distinction

Gcse, Btec And Ocr Level Qualifications, Achieved 8 A*-C/Distinction-Pass Grades

Activities and Societies: Football and Athletics